recruitment

[Dutchman]

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Job opportunities Dutch/English agents

Job Description

• Job Title:

  Customer Service Representative  -  loveholidays

  Start Date:

  Job Description:

  Customer Service Representative

  loveholidays Campaign

  What’s in it for you as a Customer Service Representative?

  • £9.00 per hour, fortnightly pay
  • New Year, New Career with start dates in early 2022
  • Career Progression, in 2021 over 125 of our agents in Belfast have earned promotions
  • 4 weeks comprehensive training at our Belfast City Centre site (parking provided for training period)
  • Working from home 2 days per week after training
  • 12 week shift pattern, with 5 out of 12 weekends off and a 5.30pm finish everyday(shift pattern subject to business need)
  • Discounted holidays – and that extends to friends and family!
  • Online discount high street brands and restaurants!
  • Referral Scheme
  • Company pension, health & dental care plans
  • Excellent transport links, with Lanyon Place Station a 2-minute walk from site.

  What we look for in a Customer Service Representative?

  • You always provide exceptional customer service and are 100% comfortable using technology as the key tool to help resolve your customers’ issues. Navigating multiple platforms, apps and systems simultaneously
  • Ideally, you’ll have previous customer service experience in a fast-paced environment where no 2 days are the same!
  • You will be quick thinking and work well under pressure, using your initiative to help your customer.
  • You are helpful by nature and pride yourself on your ability to form strong relationships with your customers and suppliers.
  • You are self-aware and can recognise customers potential distress, dealing with the issue calmly and showing the right level of empathy to help resolve the issue.

  About your role as a Customer Service Representative

  • Fantastic working hours and flexible remote working.
  • First Point of Contact to support customers - taking an empathetic approach by listening to understand the issue, aiming to resolve this.
  • You’ll effectively and efficiently handle inbound enquiries via phone, chat or email from customers. Ranging from amendments to booking to cancellations.
  • You’ll build relationships with loveholidays suppliers and proactively identify issues that may impact customers.
  • It’s a real team effort, so you’ll naturally contribute by working together to accomplish results and meeting team targets.
  • You’ll represent the loveholidays and Concentrix brands, upholding the positive company reputation

  Primary Location: Concentrix 

  GBR Belfast - Maysfield