Mi Reset Password
Indira Rossetto
The password reset system will only work if you have previously added a cell phone number, email address, or both into the MyPortal Communication Preferences (If you are not logged in you will be required to do so before accessing the Communication Preferences form). After updating your contact information in Communication Preferences, you will need to wait 30 minutes before trying to reset your password.
Select the first option if you forgot your password, and you will be provided options to reset your password by using information (email or phone number) you provided in MyPortal. If you have not provided additional contact information, then you will need to contact the Help Desk between the hours of 8:00 am - 5:00 pm.
Select the second option if you know your password, but you tried incorrect options too many times. Your account is now locked and you need to unlock it. The steps to unlock your account are nearly the same as to reset your password.
The email or phone number used to send the verification code is determined by the information you provided in MyPortal in the Communication Settings. If using the text or call option, you will need to enter the phone number you supplied in the Communication Settings. See hint to know which number.
An accurate and up-to-date email address, and/or phone number ensure you never lose access to your X account. There are a few ways to change your password, and keeping this information up to date simplifies resetting your account or password.
Note: Resetting your password will log you out of all your active X sessions. Additionally, password reset via text message isn't available to accounts that are enrolled in login verification. You can only reset your password through email.
If you frequently receive password reset messages that you did not request, it may be a good idea to turn on the Password reset protection in your account settings and set up two-factor authentication.
To begin chatting with an agent, simply select the chat bubble at the lower right hand portion of the webpage.
While chat volume is high, we will work to provide you great service as quickly as possible. To make sure you are ready for the agent have the following ready:
We know security measures can sometimes be inconvenient but it is important that we keep your data and account access secure. Most users will be able to quickly and easily reset their password using the self-service password reset tool.
If you did not have your cell phone and/or personal email on file as of March 16, you may initiate a chat session right now to go through our quick and easy identity verification process. Click the chat bubble at the bottom right portion of your screen to get started.
If you did not have your cell phone and/or personal email on file as of March 16, you will need to participate in our ID verification process. Don't worry, we have made it very easy.
Simply initiate a chat session at the bottom right of the screen by selecting the chat bubble and you can begin your session with an agent.
Then, once your ID has been verified, an agent will be able to assist with the password change.
Maricopa has put together guides and reference materials to support anywhere computing processes across Maricopa Community Colleges.
These quick start guides (QSGs) and reference materials provide a fast start on a variety of technology topices and needs that may be of interest. View Guides
You can use your mobile or desktop device to reset your NCID password or unlock your NCID account at any time. Please note, however, that all NCID accounts that are locked automatically unlock after 30 minutes.
Please enter your username below to have a reset password code emailed to you. If you have received your reset password code click here to complete your password reset and unlock your account.
If your login credentials were provided to you by your institution, you may not be able to reset your Canvas password on your own. Additionally, if you log in to Canvas using your institution's authentication system, you may need to reset your password using your institution's website. If you request a password reset and the email does not have a password reset link, it will include your Canvas email address and the institution that provided you with your password. To change or verify your password, contact the system administrators at your institution.
Which option should I choose?
If you know your account password, but would like to change it, click on "Change My Current Password. If you can't remember your account password then click on "I Have Forgotten My Password".
For all other password reset assistance, you must call MyChart Technical Support at 216.444.1740 or toll-free at 1.866.915.3383 for assistance. Passwords cannot be reset via email. If you are calling from our Canada location and need assistance with a password reset please call toll free: 1-888-507-6885. You can email [email protected] for other issues.
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