Remote Utilities License
Alacoque Whitchurch
Remote Utilities is a remote desktop software that allows a user to remotely control another computer through a proprietary protocol and see the remote computer's desktop, operate its keyboard and mouse.[2][3]
The program utilizes the client-server model and consists of two primary components: the Host that is installed on the remote computer and the viewer that is installed on the local PC. Other modules include Agent, Remote Utilities Server (RU Server) and portable Viewer.[4]
Remote Utilities provides full control over the remote system and allows to view the remote computer without disrupting its user. The connection is established via an IP address or the Internet ID and it has an IP filtering system allowing to restrict access to only certain IP addresses.[5][6]
The Internet-ID technology became available in Remote Utilities starting with version 5.0. It allows the user to bypass software and hardware firewalls and NAT devices when setting up a remote connection over the Internet.[10]
Remote Utilities Server (RU Server) is a program module which serves as a self-hosted replacement for Remote Utilities hosted relay servers. RU Server has been made available with Remote Utilities version 5.1 release. The most recent version of RU Server as of December 22, 2021 is version 3.1.0.0.
The developer company Remote Utilities, formerly known as Usoris Systems was founded in 2009.[11] The predecessor project, Remote Office Manager was started in 2004 and were available for free download and use from 2004 until early 2010.[12] The current name, Remote Utilities, was given to version 4.3 in mid-2010 as part of a rebranding effort.
After version 4.3, Remote Utilities released version 5.0 in 2011 with a major update. On 27 April 2012 there was a minor update for version 5.2 which included new features, a free license, and an updated licensing model.[13]
Following Remote Utilities's launch, the software received consecutive positive reviews in PC World by editors in 2011[2] and 2012.[12] It was featured in TechRadar's best free remote desktop software in 2019.[16]
The Viewer is a "command center" utilized by support technicians and administrators. It serves as a central hub for various tasks, including managing the address book, initiating remote sessions, and overseeing license management.
An Agent is a remote module specifically designed for spontaneous support sessions. It features a unique window that can be personalized with your own logo and text. Notably, the Agent does not require installation or administrative privileges to operate.
2010 - 2024 Remote Utilities Pty (Cy) Ltd. Remote Utilities and Remote Utilities logo are either registered trademarks or trademarks of Remote Utilities Pty (Cy) Ltd. in the United States and/or other countries. All rights reserved.
Connect to a remote desktop from anywhere over a secure connection using the Full Control and View mode. View the remote screen, move the remote mouse pointer and send keystrokes. Use the toolbar at the top of the remote control window to run other tasks.
Send and receive files to/from a remote desktop using the File Transfer mode with a classic two-pane file manager interface. You can open multiple remote computers in tabs. Drag and drop is also supported.
Enable two-step verification for ultimate protection. You can generate a time-based token and add it to Google Authenticator or a similar app. When you start a remote session Remote Utilities will ask you for a one-time password (OTP).
Easily integrate Remote Utilities into your AD environment. Add domain controllers, push-install Host across your AD network and create a schedule for importing AD computers into Remote Utilities address book.
Use the built-in MSI Configurator to create a custom Host installer for further deployment across your network. For spontaneous support, configure Agent module and customize it with your logo and welcome text.
Pros: For US$99 for a lifetime licence this software is extremely beneficial. Probably repaid my saved travel costs in the first couple of months. Has added a few layers of convenience and flexibility to our operation.
Pros: This small apps is easy to install and use. Very suitable for various networking type such as home, small office and enterprises. It has almost complete feature that you need such as remote desktop, file transfer, keyboard/mouse lock and even shutdown/restart the remote PC.
Pros: Remote Utilities does it all! With playing around with many remote access maintenance apps for years I finally found the perfect solution to my support needs. My last solution was VNC but looking at the logs I realized that VNC was under constant hacking attempts. Remote Utilities is very secure and full-featured and flawless in its operation...
Overall: It allowed me to work from home with the small business that I have in my mother's house that is in another city, because by this means we can work together on the same PC and see together our administration and HR software, live chat and even record the work session
Pros: We know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as: + possibility to record in video the entire remote session + possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white) + different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else) + the so required drag and drop function to access the clipboard in a simple and easy way
Cons: to be so complete I only saw a fault and that is that the installer comes separately, one for who will make the connection and another for who will receive it, although this allows to maintain a scheme of "support-end user" can become cumbersome to install and configure for an inexperienced end user.
Pros: Remote Utilities is now, from my research, the only remote app that accomodates users of older operating systems. I downloaded all of them, and they all warned, that their program does not support the OS I am still using. I desktops with Windows 11, but need to maintain files and programs using the Microsoft Vista OS. ONLY Remote Utilities has supported users like me.
Pros: This was extremely easy to set up. It is the perfect remote in solution for small businesses, because it is free for the first 10 endpoints. We didn't have any hiccups getting this installed and running. It worked exacly as you would expect.
Cons: It feels a bit old thoughout the UI, but don't think for a second that it's outdated. This thing is packed with the features you would need to access other computers, servers remotely.
Overall: Being able to offer my customers a remote support solution for minimal to no cost as a startup business, until I can afford a more expensive solution with better feature sets. I can still offer the features of the big guys for little to no additional cost to my business.
Pros: Free option for startups for supporting up to 5 computers that are stored in the remote client. This is a great product for startup computer repair companies or used on a small business network. Has a great feature set, and love being able to package up the remote endpoint with my own white labelling.
Cons: Some instabilities, and dropouts. often find it re-connecting. A scale feature to match the connection speed would be handy that changes the quality of the view based on connection speed.
Hello, this is my first post. I've sent a support ticket regarding Bitdefender blocking a Remote Desktop program that I use with my clients. This started beginning of Jan 2022 with new definition files I assume. The program is rutserv.exe found in the following Windows location C:\Program Files (x86)\Remote Utilities - Host
Started having same issue. Saw that in the past BitDefender and Remote Host did not get a long. I have not had any problems until a couple of days ago and now it is blocked. Tried to update to new remote utilities and bit defender is block it. Need the remote so going to uninstall bit defender and see how that does.
As a workaround in the meantime, if you trust the application, you can set an exception. Is the file detected by Bitdefender Shield or by Advanced Threat Defense? If it's detected by Bitdefender Shield, simply set an exception for the C:\Program Files (x86)\Remote Utilities - Host folder, then manually restore/reinstall the files, if restoring from quarantine directly to that location does not work.
If the file is detected by Advanced Threat Defense, temporarily turn off Advanced Threat Defense, restart the computer, manually restore/reinstall the files, set an exception for the detected file(s) for the Advanced Threat Defense module, then turn the module back on.
Thank you for your support. Frankly speaking, we have no idea why BitDefender is so extremely hostile towards our software despite the fact that it's no more dangerous than any other similar software.
Instead of just whitelisting our official builds - clean and digitally signed - they keep giving advice on how to add them to exceptions. But that doesn't work for remote access software due to its nature. Unattended remote machines may only be accessible remotely. If antivirus software, such as BitDefender - blocks or removes the remote component from the machine - the machine is no longer accessible. How can the user add the software to exceptions then if it's gone and there's no access to the machine?
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