Whitelabel error page

[akshay ts]

Hi all,

I am from The Australian National University. We have upgraded our dspace yesterday (20th May 2024) from DSpace 5.8 to Dspace 7.6.1.

We are getting a whitelabel error page for some items when we try to download a bitstream from the item page. We are unable to identify why only some items are impacted.

Has anyone else solved this problem?

The error message as below:

Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

Tue May 21 17:22:16 AEST 2024

There was an unexpected error (type=Internal Server Error, status=500).

An exception has occurred

Thanks and Regards,

Akshay Karthik Thana Sekar

[Daan Lessing]

Good morning Akshay,

In your local.cfg in you dspace/config directory there is an option where you set the directory for the assetstore:

# Assetstore configurations have moved to config/modules/assetstore.cfg
# and config/spring/api/bitstore.xml.
# Additional storage options (e.g. Amazon S3) are available in `assetstore.cfg`
# assetstore.dir = ${dspace.dir}/assetstore

Do not enable it here as it is also included at the bottom of the local.cfg file:

include = ${module_dir}/assetstore.cfg

If you enabled it in both places you will get the whitelabel error.

I hope this helps.

Kind regards,

Daan

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21/05/24, 10:55:00

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[akshay ts]

Hi Daan,

Thank you for your quick update.

I double checked it. Assetstore is already commented out in my local.cfg.

I am not sure why we are still facing the issue.

I see an error "Cannot invoke "org.dspace.storage.bitstore.BitStoreService.isInitialized()" because "bitStoreService" is null". I am not sure whether it could be related to it. We use local assetstores not s3.

I shall raise a separate thread to discuss this issue.

Regards,

Akshay Karthik Thana Sekar

[Michael Plate]

Try hardcoding (full path instead Variables in
config/spring/api/bitstore.xml)

Am 21.05.24 um 14:41 schrieb akshay ts:

[akshay ts]

Hi Michael,

Thank you for your reply.

I did similar to your suggestion.

I was able to figure out what was causing the issue after looking at the dspace log. We were having multiple assetstores like assetstore, assetstore2 and a few more. We forgot to configure the bitstore.xml. So, it was throwing this whitelabel error page and the bitStoreService null.

I have configured the bitstore.xml now and there is no more whitelabel error page.

Regards,

Akshay Karthik Thana Sekar