Urgent: DSpace Workflow Role Menus Disappeared for Submitters, Editors, and Approvers

[kaboda sugwejo]

We are experiencing an urgent issue with our DSpace repository and would appreciate your immediate assistance.

Our DSpace repository had been working perfectly without any problems. However, something unexpected happened this morning. Users logged into the system successfully, but they discovered that the menus associated with their roles had disappeared.

For example:

• Submitters can no longer see the "Add Item" menu.

• The left-side navigation menu is completely missing.

• The same issue is affecting Editors and Approvers, who can no longer access the menus and functions that were previously available to them.

These user accounts were functioning correctly until this morning, and no intentional changes were made to their roles or permissions.

Could you please help us investigate this issue as a matter of urgency? Your prompt assistance would be greatly appreciated.

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Regards

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[DSpace Technical Support]

Hello,

The first step for unexpected behavior would be to look for any errors that may be occurring in the User Interface or your backend logs - see the Troubleshooting Guide.  If you find an error message, feel free to send it here with the full stack trace.  I would also recommend looking through Common Installation Issues for any similarities because sometimes those issues can occur outside of an upgrade process.  You could also try stopping and restarting the UI, though it might be best to check for errors before that. 

Second, are you still able to log in as a site admin and get to Access Control -> EPeople via the menu (or manually by going to /access-control/epeople)? If so, you can confirm if the users and groups still have the settings you expect.

For extra context, are you aware of any other updates made recently to your DSpace instance, if not to the permissions (minor version upgrade, configuration changes, anything like that)?  And which version of DSpace are you currently running? 

Hope that can help get you started! Best,

-Lia