Assistance Required – Intermittent Community Visibility Issue in UI (DSpace 8.2)

[Suhail Akhtar]

Dear Team,

I am experiencing an issue where a community is intermittently not visible in the DSpace UI, although it is still present in the database. At times, the community appears as expected in the UI, but at other times it does not.

Could you please advise on what might be causing this inconsistent behaviour?

I am currently using DSpace version 8.2 and would greatly appreciate any guidance or assistance in identifying and resolving this matter.

Kind regards,
Suhail Akhtar

[DSpace Technical Support]

Hi Suhail,

If you are still seeing this behavior, it is likely one of two things.  Either there's improper caching occurring in your web browser (you are seeing old cached pages which cause the community to disappear), or there's a possible error occurring causing this behavior.  If it's browser caching, you can try the page in a different browser or in "Incognito mode" to see if that fixes the behavior.   If that doesn't work, you should use the Troubleshooting guide to look for errors in the User Interface or backend which could result in this behavior:  https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove)

Tim