Work Flow Problem
kaboda sugwejo
I need your assistance. I configured the user access and review workflow correctly, and DSpace had been working properly. However, over the last two days, an issue has occurred.
Users with the Editor and Approver roles are no longer able to access the workflow. When they open the Workflow Tasks page, DSpace keeps loading indefinitely, even though submitters have successfully submitted their items. The submitted items are not visible to the Editors or Approvers for review.
Could you please help me identify what might be causing this issue and how to resolve it?
DSpace Technical Support
Hello,
When the interface is loading indefinitely on a particular page, that could be because your user interface is throwing an error or not handling a response from the backend properly. In order to start identifying the cause, you'll first need to check for errors, starting from your browser Developer Tools and then checking the backend logs if needed. We have a troubleshooting guide which can help guide you in finding those detailed error messages: https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove)
Other than an error message,
- Do you know of anything that has changed recently with your instance, for example upgrading your version of DSpace or a large influx of new items?
- Does this occur when logging in as a site administrator as well? It looks like there have been some known performance issues on this page, in case your experience is similar: https://github.com/DSpace/DSpace/issues/9906
Best,
-Lia