No attachment to request a copy email from users

[Seun Adewoye]

Hi everyone,

I need assistance with an issue in DSpace 7.6.2 where the requested file(s) are not being attached to the email users receive after the Help Desk approves a “Request a Copy”

Below is a sample of the email being sent (note that the attachment is missing):

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Your request for a copy of the file(s) from the below document has been approved by Help Desk.  You may find the requested file(s) attached.

    Harnessing the Potential of Nigeria’s Herbal Medicines: the Role of Government Agencies and Standardisation

    https://repository.nipsskuru.gov.ng/handle/123456789/530

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My challenge: "files are not being attached"

Has anyone encountered a similar issue or can suggest where I should look to resolve this (e.g., mail configuration, request copy workflow, or permissions)?

Thank you for your support.

[DSpace Technical Support]

Hi,

If you are still hitting this issue, I'd recommend checking your DSpace logs for errors when you perform a "Request for Copy".  It's possible the file attachment is erroring out for some reason.  It could be a misconfiguration, or maybe it's a specific file which is too large to attach via email?   If it's the latter, as of DSpace 9.0, we have a new feature to allow "Request a Copy" to send a *secure link* to the file instead of attaching it to the email.  See the "request.item.grant.link" and "request.item.grant.link.filesize" (and similar settings) in our DSpace 9 docs at https://wiki.lyrasis.org/display/DSDOC9x/Request+a+Copy

So, if the issue is that the file is too large to attach, then you might want to schedule an upgrade to DSpace 9 so that you can use this new feature.

Tim