Reject: Error when rejecting an item

[Emilia Lobo]

Hello everyone,
I am testing the workflows and in this window, all the buttons work except the red button (Reject).

I don't know where to start searching to solve it.
I have DSpace version 7.6.1 installed.

I attach screenshots with the error.

Thank you very much in advance for your contributions.

Emilia.-

[Young, Philip]

Did you enter something in the Reason text box?  You cannot reject an item without at least one character in the Reason box.

Philip

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From: dspace-c...@googlegroups.com <dspace-c...@googlegroups.com> on behalf of Emilia Lobo <emili...@gmail.com>
Sent: Friday, June 7, 2024 11:52 AM
To: DSpace Community <dspace-c...@googlegroups.com>
Subject: [dspace-community] Reject: Error when rejecting an item

 

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[Emilia Lobo]

Hello  Philip
Thanks for responding, but I am entering a text to make the rejection. The text is required.
Should I check any settings?

Emilia.

[DSpace Community]

Hi Emilia,

Whenever you see an odd behavior or error in the DSpace 7 User Interface, your first step should be to look for a possible underlying error message using the Troubleshooting guide.  The underlying error message may occur in your browser's DevTools, or it may be in the backend logs.  Just follow the steps in that guide to see what you can find.

My best guess here is that some underlying error message is occurring.  But, it's impossible to help further without finding the underlying error...as that error will provide details about *why* this problem is occurring, and whether it's a misconfiguration or bad data or possibly even a bug.

Tim

[Emilia Lobo]

Thank you for your answers.

I was able to solve it.

The error was in the text of the submit reject file, a character that did not correspond.

Greetings, 

Emilia.-