Fw: opportunity for freshers to work with JP Morgan through TEKsystems ,Bangalore

[placementdscmit Dscmit]

Greetings from DSI,

Please find the following opening and inform your friends.

Please mail your resumes to Ms.Swathi and can contact her on her office number.

All the Best.

 

Thanks & Regards,

Chetan T.R,
Placement Officer - BSchools,
Dayananda Sagar Institutions,
Bangalore.

Ph: 9341666074 / 080-42161715

www.dayanandasagar.edu
www.dscmanit.org

----- Forwarded Message -----
From: "Rao, Swathi" <swa...@teksystems.com>
To: "placeme...@yahoo.co.in" <placeme...@yahoo.co.in>
Sent: Friday, 24 June 2011 6:49 PM
Subject: opportunity for freshers to work with JP Morgan through TEKsystems ,Bangalore

Hi this is Swathi   from TEKsystems ,this mail is in regards to a job opening with our client JP Morgan  for HR role.

Looking out for Freshers  (0-1 yrs experience) . we have about 20 positions open  with the designation ‘TEAM MEMBER HR SERVICE DELIVERY’

 

TEKsystems®  is a US$ 3.0 Billion world leader in Technology Staffing Services, a wholly owned subsidiary of Allegis Group, a US$ 6.0 Billion, privately held, staffing services group

Employs over 20000 Technical Professionals across 3000 customers worldwide over 25 years in providing high value staffing for Fortune 500 companies with 330 offices across the globe , we have our presence in Bangalore( including 2 ODCs), NCR,Mumbai,Chennai,Hyderabad

 

 

Below are the job details

 

The skills required for this position would be

·         Good written skills

·         Excellent communication skills

·         Good Vocabulary

·         Good grammar (spoken English)

·         Willing to work in night shifts

·         This will be a voice process

They will be handling HR related queries round JPMC for which they will be trained rigorously for first three months.

Freshers are paid 15000/- as their salary

 

We are conducting interviews here at our office, at TEKsystems india pvt ltd,Bannerghatta office

Hence I would request you to kindly send in few of your students who would fit into this position and do the needful.

Note:  Students who are pursuing their degree and willing to attend night shifts can also attend this interview

Percentage or the kind of degree they hold is not a criteria

 

Job Description :

This Customer Service Representative provides high quality Human Resources service by responding to incoming calls primarily from active employees.  Requires excellent verbal and written communication skills and the desire and ability to assist customers with questions pertaining to applicable HR products and services. This also includes but is not limited to health and welfare benefits, payroll, leaves of absence, policies, and regulations. Complex and/or sensitive inquiries are forwarded to the appropriate person for resolution

Essential Responsibilities:

·         Respond to incoming calls involving questions, complaints, problems, etc. in an efficient and professional manner.

·         Resolve inquiries requiring knowledge of benefits and related HR products and services.

·         Handle telephone calls promptly and courteously, meeting both volume and quality service standards using a scripted knowledge base in the computer.

·         Use active listening skills in order to fully comprehend and document questions/issues.  Be able to probe for more specific information.

·         Refer and transfer complex issues/inquiries to Tier II Research Specialists, Team Leader, or other appropriate person.

·         Demonstrate customer service skills by responding professionally and effectively to questions and issues.  Calm and diffuse irate customers by following procedures and using interpersonal skills, obtaining assistance when needed.   Demonstrate empathy and understanding.     

·         Enter pertinent information into the computer screens to update system information and to open cases in the case management system for certain events, including terminations, leaves of absence, payroll issues, and other complex inquiries.

·         Focus the caller on providing specific information to limit the talk time in a professional, courteous manner.       

·         May respond to incoming e-mail messages.

·         May communicate via the web with customers.

 

 

 

 

 

Swathi.v.rao

TEKsystems India staffing services

#55 Divyasree Towers,5th Floor

Bannerghatta Road

Bangalore-560029

T +91 80 307055197

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TEKsystems®  is a US$ 3.0 Billion world leader in Technology Staffing Services, a wholly owned subsidiary of Allegis Group, a US$ 6.0 Billion, privately held, staffing services group

Employs over 20000 Technical Professionals across 3000 customers worldwide over 25 years inproviding high value contract staff for Fortune 500 companies

 

 

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