Fw: JP Morgan HR opportunity

[placementdscmit Dscmit]

Greetings from DSI,

Please find the details of opening for Management Trainee at JP Morgan.

The first round is happening at TEK Systems, Bannerghatta Road.

Interested student from HR can attend and do inform to all your friends.

All the Best.

 

Thanks & Regards,

Chetan T.R,
Placement Officer - BSchools,
Dayananda Sagar Institutions,
Bangalore.

Ph: 9341666074 / 080-42161715

www.dayanandasagar.edu
www.dscmanit.org

----- Forwarded Message -----
From: "Sachin, K P" <ksa...@allegisgroupservices.com>
To: "placem...@yahoo.com" <placem...@yahoo.com>; "cheta...@gmail.com" <cheta...@gmail.com>
Sent: Tuesday, 5 July 2011 12:22 PM
Subject: JP Morgan HR opportunity

Hi Chetan,

 

It was pleasure talking to you this morning. TEKsystems is a world leader in Technology Staffing Services which employs over 20000 Technical Professionals  across 3000 customers worldwide.

 

Below is the Job specifications:

1)Designation : Team member for HR service delivery
2)Note: this will be more of a voice process
3)Willing to work in nightshifts

4)Availability for a f2f interview tomorrow @ 10 AM

Essential Responsibilities:

1)Respond to incoming calls involving questions, complaints, problems, etc. in an efficient and professional manner.

2)Resolve inquiries requiring knowledge of benefits and related HR products and services.

3)Handle telephone calls promptly and courteously, meeting both volume and quality service standards using a scripted knowledge base in the computer.

4)Use active listening skills in order to fully comprehend and document questions/issues.  Be able to probe for more specific information.

5)Refer and transfer complex issues/inquiries to Tier II Research Specialists, Team Leader, or other appropriate person.

6)Demonstrate customer service skills by responding professionally and effectively to questions and issues.  Calm and diffuse irate customers by following procedures and        using    interpersonal skills, obtaining assistance when needed.   Demonstrate empathy and understanding.     

7)Enter pertinent information into the computer screens to update system information and to open cases in the case management system for certain events, including terminations, leaves of absence, payroll issues, and other complex inquiries.

8)Focus the caller on providing specific information to limit the talk time in a professional, courteous manner.       

9)May respond to incoming e-mail messages.

10)May communicate via the web with customers.

 

Thank you,

 

Sachin K P (Technical Recruiter)

TEKsystems India Staffing Services

#55, Divyashree Towers

5th Floor, Bannerghatta Road

Bangalore-560029, INDIA

Ph.   +91 8030705217

www.teksystems.com

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