Your backup to SD card DID NOT WORK and now my stuff is GONE!

[Mary Malmros]

I followed your instructions.  I said back up to SD card.  Your app said "OK!  All set!"  Like a fool, I believed your SUCKY app.  I backed up prior to a factory reset on my phone, TO THE SD CARD, FOR THAT REASON.  Now all my data is GONE!!!  I cannot tell you how much I hate this piece of crap app.