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I have a little qnap also with a sans digital tr8m for additional external storage works very well so far.
For your 16 tb problem... You need to know that Drobo only supports up to 8TiB With ext3... You have to use HFS+ for a 16 TiB fs. I suspect if you use stock firmware on the qnap, then it is always ext3. That's one reason why it might not work.
Another reason is base 10 vs. Base 2 arithmetic... Drobo uses strict base 2... Many others use base 10. So drobo's Tb might be bigger than qnap's
No suggestions come to mind kind of WAD. Works as designed
The ticket to open would be with qnap to know what their tb are.
Drobo is base 2 for sure
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