Seagate Adapt

[Tabita Knezevic]

Ina hybrid scenario, the Customer COE organization shares the responsibility of several functions with traditional internal service partners, external cloud software providers, and partners delivering cloud support services. Figure 1 shows the standard functional model for Customer COE. The blue color represents the business functions and responsibilities of Customer COE. Meanwhile, the yellow color illustrates the tasks of its internal partners.

With the addition of cloud solutions, the functional model changes, as shown in Figure 2. The responsibility of Customer COE and its internal partners are indicated in yellow, while the tasks for cloud software providers and their partners are depicted in white. The responsibilities split between the business and IT remain unchanged when compared to the standard functional model.

In the traditional support model, the Customer COE organization allows end users to access key users or submit a ticket to the service desk to acquire help for tier 1 issues. The service desk classifies incoming issues, executes service requests, and routes incidents and change requests to the next level of support.

Then, solution support teams, also known as tier 2 support, resolve incidents; plan, execute, and monitor change request activities when needed; and organize the involvement of experts from third-level support teams. Involving tier 3 support, often referred as an application support team, provides the necessary expertise, incident resolution, change requests, technical procedures, and IT infrastructure support interactions. When required, tier 2 and tier 3 support teams also communicate with the global support team from SAP.

For the PaaS model, tier 2 and 3 support roles should be adjusted to let customer IT solution support teams give expertise, arrange vendor and service provider engagement, and plan and monitor incidents, service requests, and change management. Vendor (tier 2) and service provider teams (tier 2 and 3) perform work on incident resolution, service and change requests, and technical procedures. Responsibility-sharing between service provider teams may be only partially transparent to the customer.

Like the support model, the application lifecycle also requires some adaptation to transition from an on-premise model to a hybrid landscape, but for different reasons. The cloud model dictates new types of changes to hybrid environments, such as universal changes on the release date, newly available cloud features, and the activation of new business processes in the cloud. Testing requirements also increase dramatically as both cloud and localized extensions are added to the clean cloud environment.

Discover how SAP adapted the concept of the Customer Center of Expertise organization to help companies accommodate their functions to the requirements for hybrid landscapes by visiting us on sap.com and reviewing our guide library.

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AdaptNYC identifies the Climate Change Hazards that pose the greatest threats; the populations and neighborhoods that are most at risk; and the resiliency and adaptation measures the city is taking to protect residents, property, and infrastructure.

Climate change is a present danger and New York City is not waiting to respond. For two decades, New York City has been a global leader in urban sustainability and resiliency. Adapting New York City to climate change requires a citywide, multi-generational effort that marshals all available resources. New York City is investing billions of dollars to implement hundreds of resiliency projects and sweeping policy changes with a multi-hazard and multi-layered approach.

The City of New York uses the latest climate science to inform resiliency and adaptation decision-making, as well as expand opportunities to work with local communities and institutions to understand needs and priorities.

The New York City Panel on Climate Change (NPCC): A 20-member independent advisory body that synthesizes scientific information on climate change and advises City policymakers on local resiliency and adaptation strategies that aim to protect against rising temperatures, increased flooding, and other hazards.

The New York City State of Climate Knowledge: Maintains a public agenda for climate research in NYC. The agenda includes public engagement, united local knowledge, academic climate research, and City agency know-how to co-produce actionable results.

Climate Adaptation Plan for Public Housing (NYCHA): Lays out how climate hazards will affect NYCHA in the coming decades; where there are specific vulnerabilities to climate hazards; and an approach to preparing NYCHA for a changing climate.

Special Initiative for Recovery and Resiliency (SIRR): Contains actionable recommendations both for rebuilding the communities impacted by Hurricane Sandy and increasing the resilience of infrastructure and buildings citywide.

Design and Planning for Flood Resiliency: Provides guidance for developing and renovating coastally resilient waterfront parks. The Guidelines are specifically tailored for NYC Parks with the hope that other planners, designers, consultant firms, agencies, communities, and homeowners can use them as a reference for coastally resilient park planning and design.

Climate change is causing more frequent and intense heat waves. Every year on average, more people die from extreme heat than from all other types of extreme weather. But heat deaths are preventable. New York City is adapting the built environment and public realm to keep New Yorkers cooler on hot days.

Parks is celebrating a massive climate milestone reached in tree canopy expansion; more trees have been planted on city streets this past fiscal year than in the past five fiscal years, with over 13,000 planted in FY22. In September 2022, the City committed an additional $112 million for the program to plant an estimated 36,000 additional trees per year in HVI-4 neighborhoods through 2026. Parks has prioritized planting trees in neighborhoods most at risk, including: Williamsbridge, Woodlawn, Eastchester, Edenwald, Soundview, Morris Park in the Bronx; Seagate, Coney Island, East Flatbush, Bushwick, Crown Heights, Flatlands, Sunset Park in Brooklyn, West Harlem, East Harlem, Lower East Side in Manhattan; and Hunters Point, Sunnyside, Long Island City, Elmhurst, and Laurelton in Queens.

In 2022, the NYC Department of Transportation was awarded a $320,500 FEMA BRIC grant to develop new heat mitigation strategies for streetscapes. This grant was one of only two heat mitigation FEMA BRIC grants awarded nationwide. The findings from this project will inform future street redesign projects and will help the New York City develop better benefit cost analyses for heat mitigation projects.

Since 2009, the city has coated over 11 million square feet of rooftop. Since 2017, 70% of new cool roofs have been installed in high HVI areas. New York City will continue to prioritize outreach and new Cool Roofs in high HVI areas.

Cool It! NYC is an online interactive map that directs New Yorkers to outdoor cooling features such as well-shaded streets, parks with sprinklers and water fountains, and fire hydrants with spray caps. During heat emergencies, New York City operates an extensive network of Cooling Centers, primarily in libraries, community centers, and senior centers, offering safe, free access to cooling during heatwave events. CBOs can also sign up to be a cooling center partner.

The City has advocated for increased Federal funding of the State-administered Home Energy Assistance Program (HEAP); policy changes to help lower physical and utility-cost barriers for in-home cooling; and more efficient cooling technology.

NYC is protecting its coast lines by expanding natural coastal resources and constructing new coastal protection infrastructure. NYC will continue to work with partners and advocate for funding that supports the development and implementation of coastal resiliency programs and projects.

New York City has partnered with the US National Parks Service and the US Army Corps of Engineers improving out natural systems by managing and preserving 10,000 acres of wetlands at Jamaica Bay, which provides critical resiliency benefits for coastal storm surge.

Since Hurricane Sandy in 2012, NYC has constructed award-winning coastal protection projects, an entirely new class of infrastructure for the city, that protect our waterfront neighborhoods from devastating storm surge and regular tidal flooding. These complex projects are among the first of their kind in a dense urban environment like New York City.

The US Army Corps of Engineers (USACE) in partnership with New York DEC, New Jersey DEP, and the City of New York, will study the management of future coastal flood risk through the NY& NJ Harbor & Tributaries Coastal Storm Risk Management Study (HATS) to support the long-term resilience and sustainability of the coastal ecosystem and surrounding communities and reduce the economic costs and risks associated with flood and storm events.

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