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Cori Lenon
You sit on your sofa to watch a good TV show or movie on Netflix, only to discover that there is no audio coming from it. Before you start wondering if something is wrong with the show, movie, or television, you should know that Netflix does not output audio for various reasons.
Before checking for the possible causes affecting audio on Netflix, try restarting your TV to see if it fixes the issue. You might want to restart any external audio device like soundbars, speakers, or home theater systems.
If everything is fine on the hardware end, try restarting the Netflix app a couple of times to ensure everything is fine on Netflix's end. Additionally, try out a different movie or TV series to see if the problem exists on a particular title.
Also, you can visit the dedicated Netflix Help Center page to see if Netflix is down in your area. Alternatively, you can visit websites like Downdetector or IsItDownRightNow to find out if you're not the only one with audio issues.
If you're not having any problems with the video but aren't getting any audio, the problem is most likely with the device. It may sound strange, but try turning up the volume on your device. You may have previously turned your volume down and forgotten about it.
If you're using Netflix in a Mac or Windows browser, you should close all tabs or applications that may interfere with Netflix's audio. Also, if you use antivirus or malware software on your computer, try disabling it to see if it works. Furthermore, check for possible DRM issues on Netflix caused by Chrome Components.
Initially, restarting the Netflix app on your device may resolve the issue. If you're using an iOS device, you can reset the Netflix apps by going to Settings > Netflix and toggling the Reset option.
If the sound is choppy or stuttering, it's either due to a faulty device output or a flaw in the show or movie you're watching. You may encounter this issue on an Apple TV, Roku, or Smart TV, as well as a PC or smartphone.
If you can't hear the voice of the actors or the entire sound, it's probably because there's something wrong with one of your devices' audio settings. Try turning up the volume first to see if it solves the problem.
A Dolby Atmos or Surround Sound-enabled device may work if your internet is working fine; if not, the audio will sound distorted until the video and audio load in their complete quality. If you're new, you'll need to learn how Dolby Atmos works before setting it up in your home.
Furthermore, if you're using a headset or something similar, you may have to adjust its audio options to Linear PCM or Stereo. Look for any issues with the HDMI cable, and replace it if necessary. Also, look at your speaker's settings and adjust them accordingly if you find anything odd.
This problem is common on Windows PCs that rely on audio drivers to output audio. For the same reason, ensure your Windows PC has the proper audio drivers installed. If not, obtain the appropriate audio driver for your CPU configuration.
Check and fix the corrupt driver on Windows that's responsible for audio if you have the correct driver. To resolve this issue, simply update your audio driver on Windows. You may also need to update the IDT High Definition Audio Codec if necessary.
If you're having trouble with this on Roku, see if your receiving device supports Dolby Digital Plus to play audio in Dolby Surround. If it doesn't, go to Netflix and watch a TV show or movie, then go to Audio & Subtitles and check non 5.1 under Audio. It should resolve your problem.
Netflix allows you to watch some of its titles in 5.1 surround sound with a Dolby Digital Plus setup. Similarly, you can watch some content in Dolby Atmos with a supported audio device. However, you might not get the surround sound experience even after having supported devices.
If you're facing similar issues, you must first check whether the title you want to watch has the 5.1 or Dolby Atmos logo. You might have to troubleshoot your speakers, headphones, or earphones if you don't find the logos on other titles. But if you don't see the logos on a particular title, it doesn't have surround sound or Dolby Atmos.
You might not get surround sound even with the right devices sometimes. Suppose you're using Netflix in Chrome on a Windows PC; you might not get the surround sound experience since Google Chrome doesn't support it. You'll have to use either the Netflix app from Microsoft Store or open Netflix on the Microsoft Edge browser.
Lastly, ensure you connected all the cables and plugs correctly, especially the HDMI cables. If everything is alright, and you still face the issue, try using different cables. For instance, instead of an HDMI 2.0 cable, try using an HDMI 2.1 cable, or if you have a TV with ARC (Audio Return Channel) port, use that instead of plugging it into any HDMI port.
I am having a problem with Netflix only on my Roku stick. Netflix opens and works just fine until you play a title. It plays for maybe 10 seconds and then the video just freezes. You can start it again by pressing play on the remote. But it just freezes again after another 10 seconds or so. I have tried everything. Power off 5 min. Power on. Update the channel, delete and reinstall the channel. Remove the connection, add the connection. Restart modem and router. Factory reset of Roku device. Nothing works. It is only Netflix on the Roku I have the problem with. The other channels work fine. Netflix also works fine on my iPad. Thoughts?
It does sound like there' something about that Netflix app that's a problem. And, since others aren't having those issues, there's something about it on your device. There could be some glitch that happened during the install of the app, or stray data associated with the app. So, let's try clearing that out. Here are the steps. Don't rearrange the order, or skip any.
If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.
Well. How can many people be experiencing the problem..yet nobody has a solution? Is everyone just sitting there with their remote hitting the play button every 10 seconds so they can watch their show?
The sound on my iPad all of a sudden stopped working. The sound works fine with headphones in and I can change the volume, but when I unplug the headphones I get absolutely no sound from the speaker, and I can't even change the volume.
I had the same problem yesterday. The headset worked fine but I could get no sound of my speakers on my iPad 3. I searched all over and there are a variety of answers to this from the absurd to the logical. Needless to say I tried them all.
What worked for me was blowing very hard into the power connector just below the speakers. I had tried compressed air in all the openings and the only place where the speakers worked intermittently was when I was pushing air in to the power connector. I happen to have a dog that sheds a lot of very fine hair. My guess is that one or more of those went inside that slot and insulated some connection. By blowing hard inside I seemed to have cleared the problem but not totally. The sound is still a little bit scratchy.
It worked for me! Thank you! I tried removing and inserting different headphones and it didn't seem to work, I also blew in the headphone area but what worked was blowing in the area of the power connector, the sound seems fine for now.
I went through all the other fixes mentioned before trying the reset. I saw this comment and I was experiencing the same thing, Netflix, Amazon Prime Video and many others were working fine but many apps only had sound through the headphones. I restored as a new iPad and it is finally working after dealing with this issue for months. Now I am downloading apps back one at a time and can hopefully eliminate the culprit. Thank you for this comment! It is the only mention I've seen after scouring many, many help forums so I needed to leave feedback hopefully helping some other frustrated user.
None of them are working and I'm so annoyed and frustrated cause I want to watch YouTube and its the same with it keep on saying that there's head phones in but There's not and I have tried everything can someone please help me cause this is my school iPad and it's killing me no joke
I had the same problem. There is a switch that switches the sound to the head phones when the head phones are pluged in. This switch can get stuck in head phone mode. Get a head phone jack (plug) push it in and out till the switch releases.
Then I launched Skype on ipad and made a video call without the headphones plugged in and it was back to volume (instead of headphones ringer), I opened youtube and the videos were playing with sound.
What worked for me was using the toothpick method to push up on the bottom of the dock connector (ipad laying down with screen facing up) something must have been bent out of place when trying to charge or dock the iPad. Be careful not to break the connector. Apply enough pressure to see the connector physically move up.
Mine started after IOS8 upgrade(related?) started having wifi and no sounds intermittent issues. Just happened again after a few months of no issues. Rebooting didn't fix it. I then shut down all wifi and other option bits and then rebooted. Sound is working now, turned wifi back on and it's working now too.
For some odd reason, I had a combination of bugs, so when I had the same problem, I have switched the system sounds bar up and down (move it from side to side), then, after that only fixed the system sounds, I turned Bluetooth on and off and voil!
I had the same problem today. Sound was only showing option for headphones and not iPad. I had iPad outside listening to it with my earbuds while I was watering hanging ferns and accidentally sprayed water on iPad. Dried it off with no problems. However, a little while later no sound from iPad speakers only from earbuds. So I blow dried the holes with hair dryer for a few seconds and let it sit for a few hours and later had sound return to iPad speakers. Aaahhh
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