[Sierra Wireless 3g Watcher Software 19
Laurice Whack
I have a Sierra Wireless Shockwave aircard and use the Sierra Wireless Aircard Watcher software to connect to AT&T. I have no problems using the aircard but I cannot get onto a wifi hotspot even though I am entilted to according to my account. I use the AT&T data communication software on a PC and it connects to the hotspot just fine. Is it possible to connect to an at&t hotspot on a mac? I'm using a mac book pro w/ retina display. Any help is greatly appreciated.
I have disconnected from the 4G network and have even removed the card. I am able to attach to a hotspot using my wireless nic, but as soon as I surf the web I'm presented w/ a login screen and I've never been given authentication credentials. I've called at&t about this and they claim that the aircard should automatically authenticate but only w/ the at&t data communication manager software. They then transferred me to apple support who in turn said I have to talk to at&t. I will give sierra wireless support a try. I was hoping someone on this forum has had some success w/ this type of setup, but I knew I'd probably have to contact sierra. Thank you for the quick responses!
The genuine WaHelper.exe file is a software component of Sierra Wireless Watcher by Sierra Wireless.
Wahelper.exe is an executable file that is a part of the Sierra Wireless Watcher application, a program that is the connection manager that connects Sierra Wireless HSPA devices to the Internet. The Sierra Wireless Watcher offers automatic updates, GPS application support, and customizable features. This is not an essential Windows process and can be disabled if known to create problems.
Sierra Wireless is a Canadian company that designs and manufactures wireless communications equipment. The company delves into the mobile broadband Internet market and covers the 2G, 3G and 4G spectrums. It sells wireless modems, routers and gateways as well as software, tools, and services. Sierra Wireless was founded in 1993 and is currently headquartered in Richmond, BC, Canada.
The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the WaHelper.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.
The process known as WatcherHelper Application or WinArchiver Virtual Drive Manager belongs to software WatcherHelper Application or WinArchiver by Sierra Wireless (www.sierrawireless.com) or Power Software.
Important: Some malware camouflages itself as WaHelper.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the WaHelper.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.
A clean and tidy computer is the key requirement for avoiding problems with WaHelper. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.
Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.
To help you analyze the WaHelper.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.
When asked if it was possibly a faulty modem, the consultant conceded that it was unlikely as they had had similar problems from a number of customers & were trying to collect enough data to solve the problem!
I still cannot understand why Telstra would want to block the text messaging function. From what I have read it does not seem to be enabled in the BigPond 320U and another user reported that at first it would not work with the Telstra 320U on a business plan.
Most (all decent ones, I assume) terminal emulators will arrange for it to be passed through without processing. If not is can be disabled with:
stty susp ^@ (use another char to change the key binding rather than disabling)
Obviously my mileage varies to yours LOL As long as the Watcher software is running when I plug the 320U in, I have not had a single fail. With the Telstra/Bigpond software I had about 10 fails to every success.
I have a Telstra 320U on PrePaid MBB and my computer is running Win 7 Ultimate 64 bit and I do not have any problems connecting, in a 3G area. Could be wrong but I do not think you can blame Win 7 for your trouble, as long as you have the latest Win updates.
I am using the generic Sierra "Watcher" program at present (3163 from memory) but my modem has been connecting OK. I am online through the 320U now. It almost but not quite as good as my cable service.
Like you and several others on this forum, I have experienced the same issues. I tried uninstall / reinstall, changing to Sierra's watcher, connecting on other computers and all returned the same result. Like others I initially thought that the fault was with Telstra. But now believe I have a solution (it now works for me anyway).
The problem is (may) be your web browser, I am running win 7 64bit and using IE9 64bit (and connecting with Telstra's default connection manager). It appears that IE9 (and Google chrome) require a minimum quantity of information before they will accept a connection. Like you and others, initially my 4g modem would say connected, but my browser disagreed.
I then (after pondering that the browser was the problem) changed to Firefox, and guess what...problem solved. I am now connecting 100% of the time (and in no time). once you have a green "Connected" from the connection manager, firefox instantly is ready.
I have the sierra 320u with Bigpond. I live in inner city Brisbane, well within the 4g boundaries, and was getting perfect 4g on my boyfriends old Acer with Windows 7 standard 64-bit (was using his as was mine died). Now I have finally bought myself new laptop, Dell inspiron N5110 with Windows 7 sp1 64-bit.
First of all I had huge issues even installing it (which i didn't have on the old pc), and now finally connected but I cannot get onto LTE network, will only do NextG. I have tried downloading the Sierra watcher as one of you previously mentioned, that wouldn't get me onto 4g either. I've tried other usb ports, but only works in the usb 2.0, if I plug into the usb 3.0 it crashes my computer (blue screen etc.).
Yeah. 2 blue lights as opposed to the blue and green for 4g. Also states on connection manager NextG. I looked in tools-options and tried to select network but only gave me NextG or 3G options, which i don't understand since was getting 4g fine on the Acer
The other way to check is start in the same place; Network -> Frequency Band is left on default of 'All Bands' -> then under 'Network Selection Mode' -> choose 'Manual' which will then start a scan, let it run and see what it lists in the 'Availible Networks' drop box.
Seems odd that your problem should be machine specific. I think band settings are stored in the modem Can you check whether the modem exhibits the same problem with the old machine when both machines are at the same location and also do the same at the old location?
Most likely the problem is location specific.
Don't worry about the USB 3 crash, the USB 2 ports on your machine will be fast enough for your modem for quite a few years to come and the problem should eventually be resolved with a modem driver or motherboard update,
Anywho, I kept playing and finally found the issue. Feel like a bit of a dunce to admit this but it was my firewall settings after all. Once I went into 'Allow a Program through Windows Firewall' and added the Telstra Broadband Manager to my allowable program, voila! I'm on 4G.
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