Speakout Faq

[Anais Wachowski]

Ineed to port a number from SpeakOut and have read various posts on the forum. I would nonetheless prefer clarifying a few doubts before submitting the port request so it is processed without any errors.

Please disregard my last post, decided to try calling a family member, and the service appears to be working. Thank you again and hope to use Public Mobile for.as long as it works. (moral of the story, don't give up...)

Update: just received a txt from Public Mobile, saying transfer complete, yet no mention to power cycle, I do so anyways. Now I cannot make any calls out or in, txt is working normal. Had contacted Speakout, they were pretty useless and couldn't help me at all, and redirected me back, to Public Mobile for further assistance. Have advised the mods here of the current situation, now all I just don't care anymore about my old number, just hoping to get any local number and full working service.

Yeah figured that about speakout lack of account number from reading up on this forum, I've provided everything I could to public mobile, so far I can now make outgoing calls, and outgoing txt. No incoming, gonna wait a while more, power cycle and see if things do get completed. Fingers crossed, if not then I will try contacting Speakout myself, see if they need an authorization from myself... Just a guess.

I'm having bad luck so far with my porting out from Speakout going to public mobile. So far my scenario started when I went to a local Walmart, the had no clue what the account number was but then again neither did I at the time. It was left blank, all other relevant info such as imei, phone number, passwords and pins from the speakout account has been provided to a moderator here and still waiting. The speakout account does sti have a positive amount of money left barely but moving forward, tried the sim removal and power off's as well. I don't know what else to do. Really need this work tomorrow and I'm hoping someone, somewhere flips the right switch. Peace out.

@RevCo Speakout does not use account numbers. You just need to provide the original IMEI of the phone that was used when signing up with Speakout and the PIN if you have it. Can you call out using your PM sim.

I just ported my Speakout telephone number to Public Mobile. Yes, there is no account number associated with the Speakout telephone number. The easiest way to port the telephone number from Speakout to Public Mobile, is to enter your IMEI number (that is associated with your cell phone).

When setting up a SpeakOut account, one of the first steps is to choose a 4-digit PIN, so every account should have one. Without the PIN, the system seems to block you from doing anything on the account such as changing SIM cards, etc. (ref: -11-Speakout-PIN/m-p/289690)... hence my assertion that the PIN is likely a required part of successfully porting out...

@sa7375, When I ported from Virgin Mobile, I took the advice of people from other other threads who suggested to keep it VERY simple and provide only your account number and name. And my port was complete in less than an hour. Based on what other former Speak Out customers have said on this thread, it sounds like your account number is your phone number.

Not totally sure, but suggest you do fill in at least your PIN from Speakout and the name on the account. Use your phone number as the account number. ( -Started/Phone-number-transfer-from-speakout-7...).

When I ported over from Rogers, Public Mobile asked to notify them of the PIN. However, when I contacted Rogers Technical Support they said there was no PIN associated with my account. So it could depend, but no harm in asking for more information to make the switch over run more smoothly.

While I don't have first-hand experience porting out from SpeakOut, I think you need to specify the 4-digit PIN, since that is the only security that protects your number from being ported out by just "anyone". I seem to recall that was important to have for top-ups, etc., but it may have depended on wheter you did so using the phone, or online/web...

SpeakOut (and PetroCan) don't have account numbers, for their internal reference they use the phone number. However, in this case, putting anything into the account number field can mess up the port request.

3a8082e126