Stuck loading

[marvin Barron]

I can't open previously saved diagrams any more. The interface is stuck on loading when i attempt to open a file saved in dropbox. This happens regardless of my browser. How can i solve this problem?

[David Benson]

Have you installed any third-party blocker extensions recently? If not, try clearing cookies.

[marvin Barron]

Nope, I don't have any ad blockers. Removing cookies does not fix the problem. I normally use chrome as my standard webbrowser, firefox and IE give the same problem eventhough i've never used draw io on that browser. Although some cookies are saved locally, i assume this would mean it's not a cookie issue? Either way removed cookies and didn't work

[marvin Barron]

the issue resolved after i opened a new diagram first!

[ly...@skitsap.wednet.edu]

Hi David ~

  I don't know much about the whole Google security framework, but wondering if there is a plan to not rely on the "Block third party cookies" setting in Chrome? Took me a while to find this thread, and our organizational policy is to force the block for users.

 

  I can tell the few folks who want to use draw.io, but I can see it cause frustration as it scales.

 

Thanks for the consideration! :) Derry

[David Benson]

This thread is actually about something else.

Any site using Google accounts for cllient-side auth will use cookies on the google.com domain. The alternative might be to proxy auth request via a server, but in that case you have a server that is authenticated for you on your behalf, even after you close the browser tab. This way the auth never leaves your client.

In addition, with server-side auth, you diagram save/loads would be proxied via the server too, i.e. we would see your data. The current setup is far better for your privacy, though I see the problem with the config here. We could write a troubleshooting doc for admins.