Unable to Insert Diagram Into Google Docs

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Nick Maludy

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Apr 7, 2017, 3:04:15 PM4/7/17
to draw.io
Hello,

I'm currently experiencing trouble inserting a draw.io diagram into Google Docs using the Google Drive Add-On. 

Starting today, every time i go to : Add-Ons -> Draw.io Diagrams -> Insert Diagram i get the following loading page that spins forever.

Inline image 1

I have other draw.io diagrams in this document that i'm able to update without issue.

I'm also able to create new draw.io diagrams and save them to my Google Drive.

Things i've tried:
- Removing the Draw.io Google Drive Add-On and re-adding it
- Chrome Version 57.0.2987.133 (64-bit) (normal and incognito)
- Firefox 52.0 (64-bit) (normal and private)
- Refreshing the document
- Disabling all extensions (in both browsers)

Are there any other ideas and/or debugging steps i could take to help resolve this issue?


Thanks,
Nick

Nick Maludy

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Apr 7, 2017, 3:16:30 PM4/7/17
to draw.io
I have a semi-workaround.

- Copy/paste an existing draw.io diagram in this document
- Click on the new copy
- Select "Change"
- Copy the URL from the draw.io tab https://www.draw.io/#G0B6xxxxx
- Paste this URL into the copied diagram's URL entry box. (Copied diagram will still be shown, we need to update it)
- Go to : Add-ons -> Draw.io Diagrams -> Update Selected (This will refresh the diagram from the new URL).

Still not sure how to re-enable the ability to browse and select my diragrams save to Google Drive.

Also, not sure how to make this happen if i don't have an exisitng diagram within my document.


-Nick

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Gaudenz Alder

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Apr 8, 2017, 12:15:59 AM4/8/17
to draw.io

Works now. Thanks for the report!


Gaudenz

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