Issues saving custom shape file - this.isPdfFile error

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F Con

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Aug 5, 2026, 8:11:20 AMAug 5
to draw.io Q&A
Hi All,

I have the latest update, and it seems like it's not liking me adding new custom shapes/images to my custom shape file.  Whenever I add a new image (PNG, JPEG) and try to save over my file, I get the following error:

pdf error.png

After this happens, I cancel out of of the Add Shape window, try to go back in and retry it, and then click save to try to save to a new file instead, it will not let me.  It will just automatically pop up with this same error after I click Save again.  For me to try again, I have to fully close out of the application and start the process again.  I've also tried to add different image files, in case it was just an issue with one specific file.

I'm running the latest version, v31.1.5, which I updated to a week or so ago.  This issue just started recently, so after I updated to this version.  If there are some additional troubleshooting steps I can take, let me know, thanks.

draw.io Q&A

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Aug 5, 2026, 8:59:47 AMAug 5
to draw.io Q&A
We're unable to reproduce this in v31.1.5 desktop version. What are the exact steps?

F Con

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Aug 7, 2026, 5:33:55 AM (13 days ago) Aug 7
to draw.io Q&A

See attached DOC file, I put my steps and screenshots in there.

drawio error.docx

draw.io Q&A

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Aug 10, 2026, 6:23:10 PM (9 days ago) Aug 10
to draw.io Q&A
That should be fixed in 31.1.8

F Con

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Aug 11, 2026, 8:30:49 AM (9 days ago) Aug 11
to draw.io Q&A
Confirmed, it now allows me to save after adding new images.  Thanks all!
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