Error loading file - Not a diagram file

Marika

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Feb 10, 2021, 7:09:57 AM2/10/21

to diagrams.net Q&A

Hi,

I was using draw.io when my laptop froze.
I have tried to re-open my file, but I get this error message: Not a diagram file!
The file is the one that I attach and it is in draw.io extension.

How can I resolve that problem? Can I restore the previous version?

Thank you

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marija...@gmail.com

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Feb 12, 2021, 6:19:59 AM2/12/21

to diagrams.net Q&A

Hi Marika,

so you used diagrams.net online. Where did you save your file?

If there is no sensitive data, could you attach a file so we could test it?

Regards,

dovi

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Sep 22, 2021, 3:22:20 AM9/22/21

to diagrams.net Q&A

help please.

i save my file in my desktop. but i think it doesnt matter where i save it. because right away after i created a new diagram, i can't open it anymore. i've tried using 'open with', tried using browser app, windows app, chrome extension. nothing worked

brainstorming problem tree.drawio

diagrams.net Q&A

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Sep 22, 2021, 5:01:27 AM9/22/21

to diagrams.net Q&A

Hi Dovian,

What desktop version you used, please? Can be seen under Help. Did you maybe experience power outage, system went to sleep mode etc.?

Could you check if you able to find ~${FILENAME}.bkp in the system?

P.S When diagrams are saved to cloud storages such as Google Drive or OneDrive, there is Manage version option and it can be helpful in some cases.

Regards,

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