Export PNG issues with certain icons

[Anand Raghavan]

Hello

I am using the online version of draw.io (V 27.2.0) using an Edge Browser on Windows 11.  I get the same result on a Chrome browser as well.

1) Last week, I saw some icons such as the "XML file icon" & "Zipped archive" icon missing on the palette.  These icons mysteriously reappeared after a few days

2) Export to PNG using the "File --> Advanced" option to obtain a 200 dpi image issue

From the draw.io canvas, if you select the XML file icon in your diagram and try to export it as a PNG (or JPEG, SVG) file, the XML icon does not render itself in the final output.  Please see the screenshots attached.  

Please see the screenshots attached below (in order, File 1, 2 and 3)

Thanks

Anand

PS:  My team uses the PNG & JPEG option as the resolution is quite large and is useful  for presentations. However, some icons are not rendering in the output as can be seen below.  There are other icons apart from the XML icon that do not render in the output, such as the zipped archive icon

[draw.io Q&A]

Is the issue currently happening? If yes, please attach a diagram that shows the error.

[Anand Raghavan]

Hi there.

I had attached screenshots to my first email.  Please see the 3 attachments that I had included in my original email.  It clearly shows the blue XML file icon on draw.io, then the option to export the file to PNG at 300 dpi and the output file that shows the missing icon on the PNG file.

However, the issue does not seem to occur today. 

I have to admit, there is something strange about Draw.io recently.  Some icons go missing and they reappear after a few days.  The rendering of draw.io diagrams to PNG or JPEG - we saw some icons not making it to the exported file and now they are working.

Thanks for looking and I appreciate the prompt responses.

Happy 4th of July!

Best,

Anand

[draw.io Q&A]

OK, if the issue re-occurs, let us know when it's happening live and we can check.

> Happy 4th of July!

Like 96% of the population of the planet, I don't live in the USA, so happy 3rd July!