Authorizing the app

victoria...@maidsafe.net

unread,

Feb 20, 2018, 5:56:40 AM2/20/18

to draw.io

Hello,

I am having issues authorizing this app.

I go through the following process however I receive an error message at the end of the process. I have two google accounts and have checked that I am not logged into my personal gmail account when trying to authorize the app.

Can you please let me know how I am able to get this authorized as it looks like such a great app to use

Click on the link in the app details - https://draw.io

Save Diagrams to - Google Drive

Authorize

Choose an account

Error - Log in attempts failed. Please try again later

Thanks

Victoria

David Benson

unread,

Feb 20, 2018, 5:58:00 AM2/20/18

to draw.io

Do you have any third-party browser extensions, such as an ad-blocker, that might be blocking access to the google.com domain?

victoria...@maidsafe.net

unread,

Feb 20, 2018, 12:18:48 PM2/20/18

to draw.io

Hey,

No ad blocker isn't installed. I have pop ups blocked - could that have an effect?

Mate

unread,

Feb 21, 2018, 2:46:04 AM2/21/18

to draw.io

Does it work if you turn off the plugin?

David Benson

unread,

Feb 25, 2018, 10:31:10 AM2/25/18

to draw.io

Is this using Firefox? If yes, could you refresh and try again now please?

Arzhel Younsi

unread,

Feb 28, 2018, 10:14:32 PM2/28/18

to draw.io

I'm having the same issue on Firefox 58.

I tried to clear my cookies, disconnected the app in Google Drive, reconnecting if through Google Drive of Draw.io, disabled addons, ad-blockers, etc...

Still getting the same message as in the 1st comment.

David Benson

unread,

Mar 2, 2018, 4:49:24 AM3/2/18

to draw.io

Are you blocking third-party cookies?

Reply all

Reply to author

Forward

Message has been deleted