Can't create or load drawings.

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Steve Brenneis

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Apr 20, 2017, 3:27:22 PM4/20/17
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I hadn't used draw.io for a few weeks. I went in to create a new diagram and it asked me to sign in to dropbox. I did, and it keeps giving me "Access Denied." I tried to open a drawing from my github account and it's telling me "File Not Found." I've authorized drawio in both places. Help?

Gaudenz Alder

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Apr 20, 2017, 3:36:00 PM4/20/17
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Dropbox and GitHub are working for me. Have you tried clearing the browser cache? Are you using a branch name with special characters in GitHub?

Steve Brenneis

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Apr 20, 2017, 3:47:03 PM4/20/17
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I cleared my cache and restarted my browser. Same result on both Firefox and Chrome.

Gaudenz Alder

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Apr 20, 2017, 4:02:24 PM4/20/17
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Do you have cookies disabled? What about the GitHub branch, any special characters? Have you tried clearing cookies, too (note: this will also clear the local storage and all diagrams stored in the browser!)?

Michael Lester

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May 8, 2018, 10:23:44 AM5/8/18
to draw.io
Did you get this resolved? How? 

I'm seeing the same behaviour, clearing cache and restarting browser didn't help.

I haven't used it in months but it used to work just fine.

Mate

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May 9, 2018, 1:42:30 AM5/9/18
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Does it work if you start draw.io in incognito mode?
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