'Error Loading File: Not a diagram file' - Lost project!

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Nick Hawksworth

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Oct 20, 2021, 4:01:30 AM10/20/21

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Unfortunately, my computer died due to a power outage whilst using Diagram.io.

The file was fully saved before the power outage. When I tried to reload the program, I received the error message 'Error Loading File: Not a diagram file'.

I'm using version 15.4.0 on a windows desktop. I've also attached the file. Is there any possible way of recovering the file?

Cheers!

Ground Floor.drawio

diagrams.net Q&A

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Oct 20, 2021, 5:55:56 AM10/20/21

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Hi Nick,

I tested the file and unfortunately, it is filled with zeros only so nothing we can do on our end (we don’t store users' diagrams nor can restore this one due missing info)

We had a couple of similar reports earlier but we fixed the issue in 12.3.2 version so not sure why you experienced it: Non-empty files filled with zerosBUG

Could you check if you able to find ~${FILENAME}.bkp in the system?

Do you see older versions of the file when you right mouse click the file > Properties > Previous versions?