Unable To Login Into draw.io on labtop

[thepoe...@gmail.com]

I am trying to open up a saved diagram in my google drive on my laptop, I can easily access the diagram on draw.io on my home computer just fine in the drive. 

But for whatever reason I can't despite Google drive working , enabling cookies, javascript , and pop ups. 

This is just on my laptop, I get to the screen for authorizing, hit google drive, then my account then I get an error message saying: Log in attempts failed. Please try again later.

Any ideas on this?

[David Benson]

Any ad blockers on the browser that isn't working?

[thepoe...@gmail.com]

I do have an adblock on my Chrome, on both my home PC and laptop, regardless whether it's not on or if draw.io is whitelisted , it isn't working. 

[jca...@leggedrobotics.com]

I have the identical issue. On my work computer in both Chrome Stable and Firefox Release I cannot use Google Drive with draw.io. On my private laptop with virtually the same setup it works.

I'm happy to invest some time to debug this issue with help from draw.io staff.

Best, Jan

[Gaudenz Alder]

Have you tried Incognito mode? Are there any errors in the browser console? Can you see a request for https://apis.google.com/js/api.js in the network tab of the debugger?

[jca...@leggedrobotics.com]

Incognito mode: Same issue. On the first try, the pop-up window for the google login screen actually opens but the draw.io tab already displays "Log in attempts failed. Please try again later." After having signed into the google account and repeating, the error shows up without opening the google login.
There is no problem with permissions on my google drive because it works just fine on another computer.

Console: Nothing logged except "Navigated to https://accounts.google.com/o/oauth2/iframe" when on first access to draw.io in order to authenticate with google.

when opening draw.io, there is a request to https://apis.google.com/js/api.js?onload=DrawGapiClientCallback . Later, when klicking "authorize" for google drive, there are request to https://accounts.google.com/o/oauth2/iframe, https://drive.google.com/otservice/api

[David Benson]

Are you blocking third-party cookies?

[jca...@leggedrobotics.com]

ahh yes, that was it! (You might want to add a little hint to the error message)

Thanks for your help!

[Brandon Monceaux]

Hi, I wasn't blocking third-party cookies. I have disconnected draw.io from my drive and reconnected numerous times. I have restarted Chrome and still not able to connected to Google Drive.

Any additional ideas? 

[David Benson]

Does it work incognito or on another browser?

[Brandon Monceaux]

It does work in Incognito. 

[Mate]

Try deleting cookies and emptying browser cache.