Cannot Open Any Diagrams on Google Drive

Iman Yeckehzaare

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Jul 14, 2023, 1:54:06 PM7/14/23

to draw.io Q&A

Dear Sir/Madam,

I'm an instructor and all my lecture notes are on draw.io Google Drive.

Today, all my students and I lost our access to the draw.io files.

Please advise on how we can solve this issue.

Best regards,

Iman

Screenshot 2023-07-14 at 1.51.20 PM.png

Iman Yeckehzaare

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Jul 14, 2023, 1:59:07 PM7/14/23

to draw.io Q&A

Screenshot 2023-07-14 at 1.58.45 PM.png

draw.io Q&A

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Jul 14, 2023, 2:04:36 PM7/14/23

to draw.io Q&A

Is this still ongoing if you refresh? I can't see any other reports.

Dre' Gallegos

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Jul 14, 2023, 2:05:39 PM7/14/23

to draw.io Q&A

Hello,

I have the same exact problem. I have double checked all my permissions on google account and google drive. I use draw.io on a daily basis for my job. Please advise.

Iman Yeckehzaare

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Jul 14, 2023, 2:23:56 PM7/14/23

to draw.io Q&A

It's back, working now.

Thank you,

draw.io Q&A

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Jul 14, 2023, 2:25:37 PM7/14/23

to draw.io Q&A

OK, weird. Maybe a specific Cloudflare node went out, but can't see anything in their status.

Iman Yeckehzaare

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Jul 19, 2023, 8:09:49 AM7/19/23

to draw.io Q&A

The website is down again! Screenshot 2023-07-19 at 8.05.16 AM.png

draw.io Q&A

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Jul 19, 2023, 8:12:12 AM7/19/23

to draw.io Q&A

Can't repeat this. Can you try incognito window?

Iman Yeckehzaare

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Jul 19, 2023, 8:50:42 AM7/19/23

to draw.io Q&A

I tried it in mutiple browsers. I get the same error message every time.

draw.io Q&A

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Jul 19, 2023, 11:39:55 AM7/19/23

to draw.io Q&A

There have been no other reports, I can only think something in your network was caching from last week.

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