Uniflow User Manual

[Margy Eilbeck]

Ihave a policy published in Self Service for running the uninstall script, then, since I have not had this solution in place, I manually logged into my uniFLOW tenant, downloaded the iso and manually installed it once again, always working for me.

I previously done it the same way as above (policy to install) and i found it sometimes opened the app and somtimes didnt. The results were inconsistant on our machines. All the files installed correctly it just looks like the install scripts randomly didnt work correctly, you could uninstall and reinstall the ap pwithout sucess, however after a OS upgrade the software would reinstall / work on some devices

Well, my biggest issue is with the app not starting randomly, making the user frustrated when the arrive at the printer just to find the Secure Print queue empty, making them walk back to the computer, start uniFLOW Smart Client manually and then heading back to the printer. 9 out of 10 times the app starts as expected after manually starting it from Finder.

We have also have this issue randomly at certain location. I believe this is related to another issue we have where the uniFLOW Smartclient, does not get connected to the cloud tenant randomly. According to NT-ware this has something to do with the below setting in the configuration of the uniFLOW Smartclient. Unchecking this option should 'fix' the issue. Only... the option in not available for Smartclient on macOS. NT-ware says they will pick this up with the highest priority...

@jorrig Did you find the solution to the issue? I currently going thru the same issue that you were going thru with the install. But one differences is that when I go to the pkg after the installed "completed" to rerun the client, it would take multiple times. The only real solution I found that worked was doing the uninstall and reinstall but there be a host of different problem along the way. Like having to reset the printing setting to get the printer to map right on a machine or two.

IE the mac installer looks at the account name (johnsmith) where as the provisioning in uniflow only looks at the login name (john...@yourdomain.com). Not finding a way to link the two without having the end user sign into uniflow separately. I was really hoping to save that extra login.

You do not need to package the files from the .iso that you download from Uniflow (tested with Uniflow Online SmartClient; macOS 14.1.1; Jamf Pro 11.1. YMMV with on-prem Uniflow, but it should work the same way).

Seems no matter what method I try, works locally, but it fails to install via Jamf. Getting "Installation failed. The package could not be verified." The custom PKG was signed and when I tried it just as a zip files it also can't be verified. Which makes me think the issues is the PKG in the ISO from the uniflow server. Anyone run into this issue, have a fix for it?

Turn out to be a really dumb issue. The new upload had a space in the name and that was causing the issue. After I removed the space from the name, it worked. I have had spaces in names in the past, and they worked fine, but maybe something on the newer version of Jamf changed.

They had to print it in ten jobs, which is insane. I'm wondering if anyone else has ran into this? The only thing related to file size that I can find, is the hard 100 MB limit on emailed jobs. These jobs are initiated from the Mac SecurePrint queue that the macOS uniFLOW Client installs. One of the rejected jobs was 298 MB.

Looks like we're on the same boat here... We're also quite annoyed about the artificial (?!) limitations imposed by uniFLOW Online. It's not even possible to properly scan a photo with more than 300dpi, although the Imagerunner Advance device would be able to achieve a much higher resolution...

According to NT-Ware via my client's Canon vendor, the limitation is with Azure and cannot be modified, changed, or overridden. They offered up the drag and drop method in uniFLOW Online as an alternative, but there is a 100 MB limit there as well!

The following is the only workaround that I could figure out. If anyone has any other options, please let me know. This is the only documentation on this that I could find, so I am adding some detail here.

DSP will allow you to create a print queue pointing to one of the printers configured in uniFLOW Online and make it a sort of local print server. Jobs sent to it are held on that printer until the user prints the job from any of the printers configured in Uniflow.

Hi! As I'm fairly new to packaging apps for MacOS, I'm struggling to accomplish repackaging the uniFLOW installer with the free tool "Packages" (lacking a license for Jamf Composer). I'd be very grateful if somebody could maybe give me some guidance on that!

Hi, If you have Jamf Pro, you should be able to use Composer. You don't need to use it in this case though because it doesn't need to be repackaged. You can use the zip file in your installation policy.

@andymason , the above presentations is awesome and when we try to implement this package with a post install script via pre-stage enrolment we are not getting the app installed once the enrolement is completed but we see the policy is completed. any thoughts on this ? i suspect that the POST install script does not run on the pre-stage as the mac reboots the moment it completes the enrolment.

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TO HELP FAMILIARIZE YOURSELF WITH YOUR NEW EQUIPMENT BEFORE PROCEEDING.

We have provided many important safety messages in this manual.

Always read and obey all safety messages.

Understanding of safety messages will assist in alerting you to potential hazards, as well as tell you

how to reduce the chance of injury. Follow the instructions as outlined in this manual.Due to periodic changes in designs, methods, procedures, policies and regulations, the contents of this manual are subject to change without notice. While we exercise good faith efforts to provide information that is accurate, we are not responsible for errors or omissions in information provided or conclusions reached as a result of using this reference manual. By using the information provided, the user assumes all risks in connection with such use.

All safetymessages will alert you towhat the potential hazard is, tell you howto reduce the chance of injury, and let you know what can happen if the instructions are not followed.NOTE: IMPORTANT SAFETY INSTRUCTIONS

To reduce the risk of fire, electric shock or injury,when using your appliance, followthese basic precautions:

Before the appliance is used, it must be properly positioned and installed as described in this manual, so read the manual carefully. We strongly recommend that you have a professional install your new machine. The warranty may be affected or voided by an incorrect installation. To reduce the risk of fire, electrical shock or injury when using the appliance, follow basic

precautions, including the following:

NOTICE:

LOSS OR SPOILAGE OF PRODUCTS IN YOUR APPLIANCE IS NOT COVERED BY WARRANTY. IN ADDITION TO FOLLOWING RECOMMENDED INSTALLATION PROCEDURES. PLEASE RUN THE APPLIANCE 24 HOURS PRIOR TO USAGE.Location RequirementsAppliances represented in this manual are intended for indoor use only.Be sure the location chosen has a floor strong enough to support the total weight of the appliance and contents as a fully loaded unit can weigh as much as 1500 pounds (680kg).Reinforce the floor as necessary to provide for maximum loading.For the most efficient refrigeration, be sure to provide good air circulation around appliance.Installation ClearanceBe sure that the unit has access to ample air. Avoid hot corners and locations near stoves and ovens.

Allow 5 inches of space between the back and sides of the unit, which allows the proper air circulation to cool the compressor and condenser.APPLIANCE INSTALLATION (cont.)Leveling Ensure the floor where the unit is to be located is level, or shim the unit to level.

All models are supplied with casters for your convenience. It is very important, however, that the cabinet be installed in a stable condition with the front wheels locked while in use. Should it become necessary to lay the unit on its side or back for any reason, allow at least 24 hours before start-up to allow compressor oil to flow back into place. Failure to meet this requirement can cause compressor failure and unit damage.NOTICE:Unit repairs will not be subject to standard unit warranties if due to improper installation procedures. Electrical Connection

Refer to the amperage data on the Technical Information table, the serial tag, your local code or the National Electrical Code to be

sure that unit is connected to the proper power source.The unit must be turned OFF and disconnected from the power source whenever performing service, maintenance functions or cleaning the refrigerated area. Failure to comply may result in Death or Severe Personnel Injury.

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