Financial policies

[neelam gautam]

Hi everyone,

I know we discussed financial policies at length in the DPM course but I was hoping for a little feedback based on your experience.   Has anyone found an effective way to address patients who state they have never had to pay the copayment before and they will not be returning if this is the new policy in the practice???

I'd love to hear your thoughts.

Neelam 

 

[Linda Anderson]

Hi Neelam

This is a common problem. You will need to educate the patients on the rules from the governing body. The dentist risks losing his license if caught. You will need to do a letter to the patient that they can pick up as they leave on the policy. The ODA website has info re the legalities of the practice. Hope this helps
Linda

Sent wirelessly from my BlackBerry device on the Bell network.
Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell.

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From: neelam gautam <neelam...@gmail.com>

Sender: dpm...@googlegroups.com

Date: Sun, 26 Feb 2012 16:49:17 -0500

To: <dpm...@googlegroups.com>

ReplyTo: dpm...@googlegroups.com

Subject: Financial policies

[neelam...@gmail.com]

Thanks Linda. Perfect! This follows my original line of thought. Have you or has anyone else found phrasing that patients have responded positively to?
I want to get the message across by optimizing impact and minimizing the potential of a negative response from patients.
Thanks, Neelam

Sent from my BlackBerry device on the Rogers Wireless Network

---

From: "Linda Anderson" <li...@tcgdds.com>

Sender: dpm...@googlegroups.com

Date: Sun, 26 Feb 2012 22:18:39 +0000

To: dpm...@googlegroups.com<dpm...@googlegroups.com>

ReplyTo: dpm...@googlegroups.com

Subject: Re: Financial policies

[kip...@hushmail.com]

Hi Neelam,

I know another Dentist who has found that these types of patients
are not worth retaining. Frequently, they will go for awhile and
then return.

john

On Sun, 26 Feb 2012 17:32:37 -0500 neelam...@gmail.com wrote:
>Thanks Linda. Perfect! This follows my original line of thought.
>Have you or has anyone else found phrasing that patients have
>responded positively to?
>I want to get the message across by optimizing impact and
>minimizing the potential of a negative response from patients.
>Thanks, Neelam
>
>Sent from my BlackBerry device on the Rogers Wireless Network
>

>-----Original Message-----
>From: "Linda Anderson" <li...@tcgdds.com>
>Sender: dpm...@googlegroups.com
>Date: Sun, 26 Feb 2012 22:18:39
>To: dpm...@googlegroups.com<dpm...@googlegroups.com>
>Reply-To: dpm...@googlegroups.com
>Subject: Re: Financial policies
>
>Hi Neelam
>
>This is a common problem. You will need to educate the patients on
>the rules from the governing body. The dentist risks losing his
>license if caught. You will need to do a letter to the patient
>that they can pick up as they leave on the policy. The ODA website
>has info re the legalities of the practice. Hope this helps
>Linda
>Sent wirelessly from my BlackBerry device on the Bell network.
>Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau
>de Bell.
>

[neelam...@gmail.com]

Thank you for sharing that John. Does this dentist call or send a note to these patients when they state they will not be returning to indicate they are welcome back if they wish for PR purposes??