production breakage report - all jobs are initiating, but not progressing

[Jacob]

Hi DPC Team -

Hope all well with you.

Just wanted to report in case you are not already aware: our production jobs are failing as of this week (they were working normally last week FYI). All jobs are initiating (so the server at large at least is not down), but then stay at 0.00% forever.

Let us know if anything else we can do to be helpful!

Jake

[Jacob]

Hi - just a follow-up to note that jobs have resumed working normally as of today. For future reference, if you find the root cause would be useful on our side; and we'll continue monitoring in near/medium-term for regression.

Thanks,

Jake

[Data at the Point of Care (DPC) Community]

Hi Jake,

Thanks for your note on the job failures! We have fixed the issue and are glad to hear the jobs are back working on your end. Our team will be working to improve the reliability of our jobs processing based on this incident. Please let us know if you have any further issues!

Best,
The DPC API Team

Please be careful not to share either Personally Identifiable Information (PII) as defined in the Privacy Act of 1974 or Protected Health Information (PHI) when communicating with our team via email or in our Google Group. In certain circumstances, CMS may ask you to provide a data file to assist us in troubleshooting a problem that you bring to our attention. In those instances, we will provide you with instructions for how to handle the transmission.