Error messages - Is system working?
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Kris Krachmer
Aug 13, 2020, 3:17:20 PM8/13/20
to Data at the Point of Care Community
Tried changing my password and received this error:
"We're sorry, but something went wrong. If you are the application owner check the logs for more information"
Another user tried signing up and received the same error message.
Megan McFeely
Aug 13, 2020, 3:38:00 PM8/13/20
to Data at the Point of Care Community
Hi Kris,
Our engineers are looking at this now. We'll keep this post updated as we investigate.
Our engineers are looking at this now. We'll keep this post updated as we investigate.
Thanks!
Megan McFeely
Aug 13, 2020, 7:09:10 PM8/13/20
to Data at the Point of Care Community
Hello,
Thank you for your patience as we continue to investigate the issue. We're working to restore access to new and existing accounts as soon as possible. We will keep this post updated through the process, and will announce when access is restored.
Thank you for your patience as we continue to investigate the issue. We're working to restore access to new and existing accounts as soon as possible. We will keep this post updated through the process, and will announce when access is restored.
Megan McFeely
Aug 14, 2020, 12:26:26 PM8/14/20
to Data at the Point of Care Community
Hello,
Thank you for your patience as we investigated the issue. Your access to your account should now be restored with your existing logins, and new users are able to create accounts again. Please respond to this post if you continue to experience issues with accessing your account.
Thank you for your patience as we investigated the issue. Your access to your account should now be restored with your existing logins, and new users are able to create accounts again. Please respond to this post if you continue to experience issues with accessing your account.
Thanks!
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