Change of Vendor

aditi malvankar

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Mar 9, 2022, 12:04:37 PM3/9/22

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Hi DPC team,

I want to confirm if the provider/client change vendor and generate new tokens and submit new patient list from new vendor then only data requested from new vendor gets access to client data. Does provider/client have to follow any process to inform CMS about change in vendor?

Thanks and Regards,

Aditi Malvankar

Data at the Point of Care (DPC) API Team

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Mar 10, 2022, 5:36:32 PM3/10/22

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Hi Aditi,

Thank you for your patience! Our team is working to get you a response and we'll get back to you shortly.

Thanks!
The DPC Team

aditi malvankar

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Mar 16, 2022, 11:54:48 AM3/16/22

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Hi DPC team,

Wanted to check if there is any update on my question.

Data at the Point of Care (DPC) Community

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Mar 17, 2022, 5:00:26 PM3/17/22

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Hello,

Thank you for your patience. Yes, if a provider organization changes implementers, they would receive a new credential to provide to their new implementer partner. Data requested using that new credential would only be made available by the system making the request.

Concerning the notification of a vendor change to CMS, please refer to the “Terms of Service” for DPC, located at the following link: https://dpc.cms.gov/terms-of-service .

Thanks!

The DPC Team

aditi malvankar

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Jul 13, 2022, 2:15:08 PM7/13/22

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Hello DPC Team,

We have one customer who changed vendor and as per your instructions we have new keys generated for new vendor i.e. us. But we are getting following error. Can somebody help me with this?

"ERROR_DETAILS":"DPC Validation Error Code: 401 | DPC Error Message: {\"code\":401,\"message\":\"Cannot find public key with id: eed4baf0-3659-4333-951d-d847a859e9e9\"}"}

Thanks and Regards,

Aditi Malvankar

Product Manager | Clinical Quality Programs

eClinicalWorks

The largest cloud-centric, fully integrated EHR for physicians, Population Health, and Patient Engagement.

1 Technology Drive | Westborough, MA 01581

T: 508-475-0450 x 18026|C: 508-439-1540|

aditi.m...@eclinicalworks.com | | www.eclinicalworks.com

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aditi malvankar

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Jul 15, 2022, 9:27:10 AM7/15/22

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Hi DPC team,

Wanted to check if there is any update on error above.

Data at the Point of Care (DPC) Community

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Jul 18, 2022, 1:29:35 PM7/18/22

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Hello Aditi,

Thank you for reaching out! Our records show you only have one provider public key ID in the Production environment (begins “dd443030...“), which DPC recently created for you.

The ID you provided (begins “eed4baf0…“) is different, perhaps your team created that in the Sandbox environment, which uses synthetic data rather than real-world providers.

Please confirm, if you’re trying to access Production, please use the DPC-generated key ID above, and for Sandbox use any eClinicalWorks-generated key IDs, and let us know if that works?