When we send you a dongle, it will have a timer on it. Should the dongle be lost in the post, the timer will expire and render the dongle useless. You will be reminded daily that your dongle is due to expire and how long you have left. Please contact the Customer Care team who will be happy to assist you.
ArtiCAD now uses Sentinel HASP security instead of SuperPro dongles, and no longer ships out SuperPro dongles to customers. However, part of the migration strategy from SuperPro to HASP means that ArtiCAD continues to be compatible with existing SuperPro keys.
The SuperPro has a built-in timer on it. Should the dongle be lost in the post, the timer will expire and render the dongle useless. You will be reminded daily that your dongle is due to expire and how long you have left. Please contact the Customer Care team who will be happy to assist you. Please click here for details of how to contact us.
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The dongle isn't connected to your computer
You plugged the dongle into your computer before installing the dongle drivers [*]
You didn't install the dongle drivers
The first time you connected the dongle to your USB port you didn't complete the 'Found New Hardware Wizard' (if it appeared), so the drivers are not now installed correctly
The dongle is connected to your computer, but the Deskey control panel is looking for a dongle on the network
The dongle is physically broken
[*] If you connected the dongle before installing the drivers then you will need to go into your computer's 'Control Panel / Device Manager' and 'right click / Uninstall' the device. Then unplug the dongle, wait a few seconds and then plug it back in (preferably in a different USB port). Wait a few seconds and a Deskey Icon will appear in Device Manager to indicate that the dongle has been recognised and is now working. If LSS still does not run then please follow the steps below.
We can usually sort dongle problems out over the phone, but sometimes we need to put you in touch with Data Encryption Systems, the manufacturers of the dongle, to help sort it out, or even send you a replacement dongle.
If we feel it necessary for you to run more diagnostics tests we may ask you to run a diagnostics program on the LSS installation drive (also downloadable below) which, when run, reports the configuration of your computer. Armed with this file, Data Encryption Systems will be able to work out why the dongle has not been found. If, when you call us you are requested to run the 'DESDIAG' program, this is the one you'll need. Click on the link and 'save' onto your computer. Unzip it and run the program desdiag.exe. When you have run the program it will have created a desdiag.log file. Please email this to sup...@des.co.uk . This will raise an 'e-support ticket' and it will either be followed-up by the manufacturers themselves or us. If you hear nothing or do not receive a confirmatory email please contact us direct.
The solution to this is to run an alternative app which is available to download below. Please note that it does not take the place of the dongle drivers, it is just a different way of accessing the control panel settings. It does not install, it just runs.
The Sentinel Key is a parallel or USB port hardware dongle that provides a unique number used in the generation of the users' licenses. The Sentinel Key returns its number only when the Sentinel Key and the Sentinel Key Driver are communicating properly.
FRED Optical Engineering Software uses USB Super-Pro key dongles provided by Thales to implement its software license protection strategy. The license server computer only needs to have the Sentinel Protection Server installed and is not required to have a full installation of the FRED Optical Engineering Software.
3. Proceed through the Sentinel Protection Installer and choose the "Complete" setup option when prompted. This will install three services required to host the network USB dongle; the Sentinel Keys Server, Sentinel Protection Server and the Sentinel Security Runtime. If for any reason the install fails, download and run the SSD Clean-up Utility, restart the machine, then run the Sentinel Protection Installer again.
1. Start FRED on a client computer that can acquire a network license from the key being updated. If more than one FRED SuperPro dongle is hosted on the license server, use the environment variable or startup parameter options described previously to force the client to acquire a license from the specific key being updated.
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