Xfinity Change Language From Spanish To English

[Kandy Swartzel]

Youmay have accidenetly turned on SAP in Spanish. When we had our legacy boxes if you hit the D button it would turn it to Spanish. Sometimes hitting D again would revert back to English. To change it go into your language settings and turn off SAP and make sure the program language is either English or as transmitted. It has been a while, so I am trying to work from memory. We are running X1 now.

While watching the channel that is in Spanish, press the down arrow on the remote. In the lower left corner there will be a series of symbols, including the SAP symbol. Using your arrow keys, move to highlight this icon and hit select.

I am worn out from this. My mother's t.v., at least once a month, suddenly has no sound on some of the stations. Xfinity resends the signals, they monkey remotely with it and then finally say: We need to send a technician. The first time they said this, I took time off from work to meet the technician at my mother's house. Took him less than 5 minutes. He went into settings, showed me where the audio was set to Spanish instead of Default Language, reset it and now all of the stations worked and had sound...in English. He said that if it is set to Spanish, then if it is a station that doesn't have the ability to broadcast in Spanish there is zero sound because the system doesn't know what to do. He said it is a known issue at Xfinity and they have no explanation as to what causes the box to reset on it's own to Spanish. That service call cost me $70.00 (I am disputing it). I was told that the Xfinity customer service technical support team ( the 800 number you call) has two steps that they are supposed to follow. 1. Refresh the box signal. If that doesn't work, then 2. Check the audio setting and remotely reset it to the appropriate language. Let me assure you, when you call tech support there is no one who knows how to reset the language remotely. My mother is too elderly to understand how to go into the settings every time this happens , so I drive to her home which is nowhere close to where I live and via the remote control go in and reset the audio from Spanish to either the default language or English. Either one seems to work once selected. Then all of the channels work again. By the way, no one in tech support was able to tell me how to find the settings area, only the technician that they sent to the house. For me, on the remote control it is under the Xfinity button, then main menu, then set up, then audio. If it is set on Spanish, you have to go to the box under language and switch it to "no" and then arrow up to the box above and change the language. I hope that this explanation saves you a $70.00 service call. I don't understand why I continue to pay so much money for service that is so abysmal. Xfinity for cable is the only game in town and my mom needs to have t.v. I wish that Xfinity would pay me for gas, time off and aggravation.

I may have found the issue on my tv. the Roku TV we only use to stream content. It's not hooked up to an Xfinity cablebox but we use the Xfinity stream( beta) app. When trouble shooting the Spanish/audio narratubg issue I only looked at the settings on the Roku TV , not the ( non Roku/ non streaming) TV that's hooked up to cable. I decided to look at that Tv's settings and there in the Xfinity settings for that Tv( and presumably the box) under accessibility settings, Audio Description was set to on. In my reading I found that not all of the accessibility options are available for all broadcast shows and that at times the broadcast will change to Spanish instead.

Long story short, I turned that setting off on the TV that's hooked up to the cable box, and we watched ( through Xfinity stream app on the Roku TV) Survivor ... No Voice descriptions!!!! I'm waiting for Sunday football to see if the Spanish has resolved too.

I just checked it with YouTube and it also only shows Accessibility only like yours. I went to Showtime and it shows both. I guess if I were you I would try a premium channel if you have one or Netflix, etc. and see if you see Accessibilities and Captions. If it says Spanish then change to English. If it says Default than try a different app and hope it corrects the problem for all apps. Good luck!

This is from Xfinity regarding Audio description. If Narration isn't available for a broacast( when audio description is turned on in accessibility settings) you may hear spanish. I believe that was my problem( only hearing spanish on football games even when accessibility is turned off on the Roku tv that we're streaming xfinity app on). I won't be able to confirm that until Sunday football!

I solved this. It wasn't a Roku setting, it was a cable provider(xfinity) setting. The Tv that was speaking spanish is not connected to a cable box. To fix it, try this on a TV in the house that's connected to a cable( non- streaming)

Ours ,for some reason ,was set to on . The setting is supposed to give an audio description of what's going on in the show. Xfinity notes that if the service isn't available for a show you may hear spanish or some other language.

My TV running software version 1231 suddenly started switching the baseball and football games to the Spanish language. Most of the time shows like Sunday Night Football and the local baseball games are in Spanish, but occasionally when I turn the TV on without changing channels or any settings, the game is in English. But, most of the time they are in Spanish.

Yes, it is very odd. I have been struggling to find out how to get back to 100% English. What is really odd is that sometimes the same channel showing the same sport is in Spanish and sometimes in English. There must be a clue in there somewhere, but I haven't been able to find it.

Broadcast SAP/MTS isn't a UK thing (as far as I'm aware), but as far as I understand it also depends on how the broadcaster's embedded MTS/SAP signal is at any given time - which may explain the language switching.

Thank you, again for your help. I find my TV menus are quite different from those you showed in your post. I have a manual that is accessible from the TV without using the Internet. I didn't find anything useful in it checking it before I posted here.

I can't really tell whether the small changes I made fixed things until there is a sports broadcast that usually defaults to Spanish. Tonight after our local dinner time (7:00 PM CT in the US), I will be able to check Thursday Night Football, and one of the Baseball Playoff games. Those often come in Spanish.

This afternoon I went through the menus and there are not a lot of choices for some of the settings. One setting that I changed was under Broadcasting/Expert Settings/ I changed Channel Bound Apps to OFF from ON.

I also changed System/Expert Settings/Autorun Smart Hub to OFF. I think I tried that before and it didn't help, but I thought to try it again. It is easy to reverse these changes if they don't help and may be needed.

I am thinking that I will unplug and restart the cable and TV and go to the startup menu and dump the entire program and reset everything. I don't know whether I can get in trouble doing that, but I doubt it. It is about the only thing I haven't tried. Any thoughts on trying that?

Friday night is not a night with a regularly scheduled national football game that I know would have the trouble. Sunday Night Football and Monday Night Football would definitely be games that I watch and can check. I will check sports over the weekend, but I haven't noticed other channels going to Spanish audio.

I am sorry I didn't post sooner. My husband had a rather severe problem over the weekend and we spent Saturday night in the hospital Emergency Room after a midnight ambulance ride, sirens wailing, through mixed snow and sleet to the big hospital in the city and we spent Sunday in the main hospital. Luckily, my husband is OK and was able to come home.

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