Refund Inquiry for Partially Used Licenses

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VISHNU P

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Aug 9, 2025, 3:34:57 PMAug 9
to doubango-ai

Hello ,

I read your refund policy stating that you provide a full refund (including Stripe fees) for unused licenses, regardless of purchase date.

In my case, I purchased 15 licenses but have only used 2 so far. This means I have 13 unused licenses, each costing €39. Could you please confirm if the policy applies to my case should I decide to request a refund later?

Thank you for clarifying.

Thank you for your assistance.

Best regards,
Vishnu P
PETAERA TECHNOLOGIES, LLP

Mamadou DIOP

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Aug 9, 2025, 4:07:32 PMAug 9
to VISHNU P, doubango-ai
Hi,

The refund policy applies to all cases. You can request it at anytime.

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VISHNU P

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Aug 9, 2025, 4:24:09 PMAug 9
to Mamadou DIOP, doubango-ai
Thank you for your reply.
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