Salesforce BA With Education Cloud Exp-Remote
David Miller
Role : Senior Salesforce Business Analyst
Location : Remote
Duration : CONTRACT
Job Descriptions:
RESPONSIBILITIES:
The ideal candidate is a change agent with consulting experience who will collaborate with key stakeholders at our university clients and our Platform teams to understand business processes and help document requirements, enhancements, capabilities, process automation and customer’s insights that are aligned with the strategic priorities
Leads discovery workshops with key stakeholders to understand business objectives, problem statement and targeted goals and outcomes, current use of the platform, and any other customer centric data and processes
Design business processes by analyzing stakeholder requirements; constructing business process models, workflow charts and diagrams; evaluating system capabilities; writing specifications/user stories
Demonstrates Salesforce and extended AppExchange apps that can fit our needs
Drives communications with all key stakeholders for operational enhancements, defects and project deliverables, including facilitating business review demos and capturing feedback for the product backlog
Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange
Map Salesforce capabilities, features and best practices against business and technical requirements
Provide business and engineering expertise throughout each phase of the project, from planning to closeout identifying project milestones, phases, and elements, leading project teams
Will be responsible for assessing overall business needs and providing solutions as well as documenting and defining business requirements
MINIMUM QUALIFICATIONS, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:
Education & Experience
7+ years of experience of leading discovery workshops, soliciting and documenting business requirements
5+ years of experience as a Salesforce Business Analyst or System Administrator
Salesforce Admin (ADM-201) certified required
Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant or Salesforce Education Cloud Consultant desired
Areas of focus; Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytics
Candidate must demonstrate in depth technical knowledge of Salesforce and its capabilities, track record of major solution design architecture contributions in a large enterprise, analytical and problem-solving way of thought, project management skills and enthusiastic personality
Strong understanding of key SFDC architectural concepts and how they influence business process designs
Experience with eliciting, refining, and decomposition of requirements to provide a comprehensive set of requirements that meet the business customer needs
Experience working in an Agile environment and with Agile tooling like Jira / Azure DevOps
Experience in creating documentation such as business process maps, user stories, wireframes, mockups, and functional specifications
Experience maintaining system protocols, architecture, requirements, and associated design documents through traceability, updating procedures, analyzing system and program changes
Experience establishing and maintaining effective working relationships in team environments and with other business organizations