Work Site Location
The selected consultant is required to perform the duties at the location(s) assigned by the Department; however, consultants are expected to work in the Tallahassee, Florida area. Locations may be assigned temporarily or permanently, based on the needs of the Department.
Job Description:
Scope of Work
Required consultant experience provided by Contractor, shall include:
• Minimum seven (7) years of enterprise information technology project management experience.
• Minimum five (5) years managing ServiceNow implementation or platform expansion projects.
• Experience managing complex, multi-workstream technology projects.
• Experience coordinating cross-functional technical and business teams.
• Experience managing project schedules, milestones, risks, issues, scope, communications, and executive reporting.
• Experience coordinating third-party vendors and implementation partners.
• Experience using Agile, Hybrid, or iterative project delivery methodologies.
Preferred Experience:
• Experience implementing multiple ServiceNow products or modules.
• Experience supporting enterprise digital transformation initiatives.
• Experience developing executive dashboards, governance processes, and project reporting.
• Experience leading organizational change management and user adoption activities.
• Experience working within a public sector or government environment.
Required Duties and Responsibilities of Consultant shall include but are not limited to:
• Lead and manage the Department's enterprise ServiceNow implementation.
• Develop and maintain integrated project plans, schedules, milestones, and dependencies.
• Coordinate activities across Department business and technical teams.
• Facilitate project meetings and executive status reporting.
• Manage project scope, risks, issues, assumptions, and decisions.
• Coordinate implementation activities with ServiceNow, vendors, and implementation partners.
• Support governance activities and executive decision-making.
• Coordinate testing, training, deployment, and go-live readiness activities.
• Monitor project performance and recommend corrective actions as needed.
• Support post-implementation stabilization and continuous improvement initiatives.
• Ensure project deliverables meet Department quality expectations and business objectives.
Other Duties
• Follow all Department, ISP, and team-defined standards and procedures.
• Perform other related duties as required.
Education/Certifications:
Bachelor's degree from an accredited college or university in Information Technology, Business Administration, Project Management, Computer Science, or a related field, or equivalent professional experience.
• Project Management Professional (PMP) certification preferred.
• ServiceNow certification(s) preferred.
• Agile and/or Scrum certification preferred.
Deliverable(s)
• Comprehensive project management plan and integrated project schedule.
• Executive status reports, risk and issue logs, and milestone reporting.
• Meeting facilitation, agendas, action items, and decision tracking.
• Project governance support and executive briefings.
• Coordination of implementation activities across business and technical teams.
• Support for testing, training, deployment, and go-live readiness.
• Knowledge transfer and transition documentation, as applicable.
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