IT Project Manager-USC and GC only-Remote

[David Miller]

Role: IT Project Manager
Location: Remote

Duration: Long Term Contract

Visa: USC and GC only


Position Summary
The IT Project Manager – Responsible for leading and delivering technology initiatives that enhance the experience, productivity, and support of end users across Champion’s
enterprise. This role ensures that IT projects focused on desktop support, collaboration
tools, endpoint management, and user-facing systems are executed efficiently, meet
business requirements, and align with strategic goals. The IT Project Manager will
collaborate with cross-functional teams, vendors, and stakeholders to drive continuous
improvement in service delivery and user satisfaction.

Key Responsibilities
Project Leadership
· Lead end-to-end project management for initiatives impacting end-user services,
including hardware refreshes, software rollouts, and service desk improvements.
· Define project scope, goals, deliverables, and success metrics in collaboration with
stakeholders.
· Develop detailed project plans, timelines, and resource allocations.
· Monitor project progress, manage risks, and ensure timely delivery within budget.
End User Services Oversight
· Oversee implementation and optimization of desktop support, mobile device
management, and collaboration platforms (e.g., Microsoft 365, Teams).
· Partner with service desk and field support teams to improve incident resolution
times and user satisfaction.
· Ensure consistent application of ITIL practices across service delivery functions.
Stakeholder Engagement
· Serve as the primary liaison between IT and business units for end user service
initiatives.
· Conduct regular status updates, feedback sessions, and post-implementation
reviews.
· Translate business needs into technical requirements and actionable plans.
Process Improvement
· Identify opportunities to streamline support workflows and reduce ticket volumes.
· Implement automation and self-service capabilities to empower users.
· Track KPIs such as first-call resolution, ticket ageing, and customer satisfaction
scores.

Compliance & Security
· Ensure endpoint configurations and support practices align with security policies
and compliance standards (e.g., HIPAA, NIST).
· Collaborate with cybersecurity teams to enforce device hardening and patching
protocols.
Vendor & Budget Management
· Manage relationships with hardware/software vendors and service providers.
· Support budgeting and forecasting for end-user technology initiatives.

Qualifications
· Bachelor’s degree in Information Technology, Business, or related field preferred
· 5+ years of experience in IT project management, with a focus on end-user services.
· Strong understanding of ITIL, desktop support, and collaboration tools.
· Excellent communication, organisational, and stakeholder management skills.
· PMP or equivalent certification preferred.