Data Analyst with DWH Exp(Datawarehouse)
Plano TX onsite
Contract
• 7+ years of program or project management experience
• Oversee the triage, prioritization, and resolution of production incidents. Lead root cause analysis (RCA) to prevent recurring issues. SLA Compliance
• Experience owning program , end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements.
• Manage Mentor and schedule Tier1 ,Tier2 and Tier 3 technical support team.
• Experience implementing repeatable processes and driving automation or standardization
• Strong working knowledge of ITIL frameworks, Agile methodologies, and DevOps practices.
• Knowledge of general AI tools.
• Certified Scrum Master/PMO Certified.