Billing Ops Project Manager-St Louis, MO-Onsite
David Miller
Role: Billing Ops Project Manager
Location – Saint Louis, MO
Duration: Long Term
Job Description:
BOT operational and Day one preparedness. Consisting of but not limited to Call Center Technology (Day 1 IVR Call routing), Biller migrations, Operational support, change control and back-office support of frontline activities associated with the merger.
Activities to include:
1. Project Planning and Management:
- Define scope, objectives, and timelines for all areas of BOT (Billing Operations Technology)
- Develop a detailed project plan outlining phases, tasks, and responsibilities associated with all BOT teams
2. Stakeholder Management:
- Identify and engage key stakeholders from both organizations.
- Facilitate communication to ensure all parties are informed and aligned.
3. Integration Strategy:
- Develop an integration plan that covers organizational structure, Operations, systems management, and processes
- Develop training and team-building initiatives to support integration of resources
4. Communication:
- Craft a clear communication strategy to inform employees, customers, and other stakeholders
- Manage internal and external messaging throughout the process.
Necessary skills/ requirements:
- Clear and concise communications – Proficient in English
- 10-15 years program/ project management experience
- Merger and Acquisition experience
- Biller knowledge – CSG, ICOMS & Amdocs
- Telecom or equivalent experience
- Depth of complex cross functional project management experience coupled with extensive familiarity with leadership visibility as status reporting and repeatable updates to Executive leadership will be required