Lead Business Analyst, 06 Months, Richmond, VA (On Site) , Client : State of Virginia, **Candidate must work onsite at the downtown Richmond, Virginia office.

0 views
Skip to first unread message

Lokesh Kaveri

unread,
Feb 23, 2026, 9:12:36 AMFeb 23
to

Hi,

 

Please find my direct client job requirement for your consideration.

 

Title:  Lead Business Analyst

Location:  Richmond, VA (On Site)

Duration :  06 Months

Client : State of Virginia   

Job Description:

Experienced Lead Business Analyst

The Lead Business Analyst is a strategic, people‑focused role responsible for improving the quality, consistency, and impact of Business Analysis across the organization. This position combines mentorship, facilitation, and strong analytical leadership to strengthen requirements, improve delivery outcomes, and support alignment between busine    ss and technology teams.

You will serve as a servant leader for a team of 8 to 10 Business Analysts. You will remove obstacles, coach their growth, and promote strong BA practices. This role is ideal for someone who leads through influence, builds trust quickly, and enjoys helping teams reach clarity and shared understanding.

Key Responsibilities

1. Standards and Requirements

  • Establish, refine, and promote consistent BA methods, templates, and documentation standards.
  • Ensure high‑quality requirements such as BRDs, RTMs, user stories, acceptance criteria, process flows, and data requirements.
  • Validate requirements to confirm business value, technical feasibility, and alignment with organizational goals.
  • Provide clear and constructive feedback to improve BA deliverables and reduce rework.
  • Ensure BA outputs are accurate, complete, and delivered on time to support project milestones.
  • Support testing approaches that include functional, non‑functional, and data‑related needs.

2.Support Teams and Build Alignment

  • Create a collaborative and supportive environment across business units, IT teams, and vendor partners.
  • Act as a trusted liaison who brings clarity and alignment to complex business needs.
  • Facilitate workshops, discovery sessions, and cross‑team discussions that support decision‑making.
  • Support change management through clear and proactive communication.
  • Work with product owners, project managers, and leadership to prioritize requirements, manage risks, and maintain project momentum.

3.Communicate Clearly and Influence Decisions

  • Communicate complex ideas in a clear and simple way for executives, technical teams, and end users.
  • Translate business needs into structured, actionable requirements and documentation.
  • Present recommendations, findings, and updates to senior leadership with confidence.
  • Produce well‑organized documentation that supports planning and solution design.

4. Coach and Develop the BA Team

  • Mentor and develop Business Analysts, building confidence and strong analytical skills.
  • Identify opportunities to improve BA processes, tools, and team capabilities.
  • Lead improvements that increase efficiency, consistency, and quality across the BA function.
  • Ensure alignment with leadership and the team before introducing new methods or standards.
  • Remove roadblocks, provide direction, and address risks that affect BA performance.
  • Model accountability, transparency, and a commitment to high‑quality work.

Qualifications

Required

  • Bachelor’s degree in Business, Information Technology, or a related field
  • 7 or more years of Business Analyst experience, including at least 3 years mentoring or leading analysts
  • Strong written and verbal communication skills
  • Solid understanding of elicitation techniques, requirements documentation, and process modeling
  • Experience with Agile methods such as Scrum or Kanban
  • Strong facilitation and stakeholder engagement skills
  • Experience with enterprise‑level or multi‑module systems
  • Proficiency with BA and ALM tools such as Jira or Azure DevOps

Preferred

  • Experience shaping BA practice standards or contributing to a BA Center of Excellence
  • Background in data governance, data integration, or data quality
  • Familiarity with testing methods and ALM or automated testing tools
  • Strong analytical and problem‑solving skills, including the ability to use data for insights

Skills and Competencies

  • Servant leadership and mentoring
  • Strong communication and presentation skills
  • Analytical mindset and focus on continuous improvement
  • Skilled in stakeholder engagement and facilitation
  • High attention to detail and commitment to quality
  • Ability to manage multiple priorities and support several projects at once
  • Proficiency with Microsoft Office and process modeling tools

Skills:

Skill

Required / Desired

Amount

of Experience

 

Business Analysis - Expert level knowledge in business analysis functions (requirements, stakeholder management, testing, etc)

Required

10

Years

 

Leadership - Strong leadership and mentoring skills, with experience leading and guiding experienced teams.

Required

7

Years

 

Communication - Effectively conveying ideas to both technical and non-technical teams at various levels of an organization

Required

7

Years

 

Stakeholder Management - Ablity to build and maintain working relationships with key stakeholders within the organization

Required

7

Years

 

Support - Guide and help experienced professionals in achieving their goals and support in removing obsticles.

Required

7

Years

If Interested, please provide me below information:

·      Full Name:

·      Email ID:

·      Phone Number:

·      SSN last 4:

·      Address:

·      Availability:

·      Availability for Interview:

·      Visa Status:

·      Passport no:

·      LinkedIn ID:

·      Visa Expiry date (MM/DD/YYYY):

·      Relocation:

·      Rate:

 

Professional Reference :1

·   Full Name :        

·   Company Name :            

·   Title :    

·   Telephone :       

·   Email id :

 

Lokesh Kaveri

unread,
Feb 25, 2026, 9:25:42 AMFeb 25
to

Hi,

 

Please find my direct client job requirement for your consideration.

 

Title:            System Administrator 

Location:  Richmond, VA (Hybrid)

Duration :  06 Months

Client : State of Virginia   

Job id:   791969

Job Description:

Provides senior-level enterprise IT operations support, including system monitoring, batch processing, incident response, and production support. Coordinates with technical teams to ensure system availability, stability, and timely issue resolution.

The Systems Operations Contractor provides advanced operational and service desk support by responding to production problem reports, service requests, and project-related operational needs. This includes researching complex issues, communicating status and next steps to stakeholders, documenting activities in service management systems, and ensuring issues are resolved in accordance with established workflows and timelines.

The contractor maintains and updates operational documentation, including runbooks and playbooks, to ensure procedures remain accurate and effective. The role also involves consulting with application support, development, and operations teams to support system changes, new functionality, deployments, and ongoing production readiness. This includes reviewing technical documentation, identifying operational risks, and communicating potential impacts to management.

Participation in a 24x7 on-call rotation is required as part of a team-based operations model. The contractor is expected to manage multiple priorities, work independently with minimal supervision, communicate clearly with technical and non-technical stakeholders, and consistently demonstrate sound judgment, professionalism, and customer service orientation.

Skills:

Skill

Required / Desired

Amount

of Experience

 

Enterprise systems monitoring and incident response across Linux and Windows environments.

Required

5

Years

 

Production operations support for online, batch, and file transfer systems.

Required

5

Years

 

Batch job scheduling, execution, and failure analysis using enterprise schedulers such as BMC Control-M or equivalent.

Required

3

Years

 

Root cause analysis and troubleshooting of system, application, and infrastructure issues.

Required

5

Years

 

ITIL-aligned operational support, including incident, problem, and service request management.

Required

3

Years

 

Service desk and customer support skills, including clear communication of technical issues to non-technical stakeholders.

Required

4

Years

 

Operational documentation development and maintenance, including runbooks and playbooks.

Required

3

Years

 

Ability to work independently while coordinating with cross-functional technical teams.

Required

5

Years

 

Strong written and verbal communication skills for documenting issues, workflows, and resolutions.

Required

5

Years

 

Ability to support a 24x7 operations environment, including on-call rotation.

Required

3

Years

 

UNIX / Linux administration experience, including CRON scheduling and shell scripting (BASH, Perl).

Highly desired

3

Years

 

Familiarity with enterprise monitoring and alerting tools.

Desired

2

Years

 

Experience supporting large, multi-user enterprise environments.

Desired

2

Years

 

Knowledge of application lifecycle support and production readiness practices.

Desired

3

Years

Lokesh Kaveri

unread,
Mar 5, 2026, 9:18:45 AMMar 5
to

Hi,

 

Please find my direct client job requirement for your consideration.

 

Title:  Oracle HCM Technical/Functional

Location:  Richmond, VA (Remote)

Duration :  06 Months

Client : State of Virginia   

Job Description:

Oracle HCM Technical/Functional resource for Oracle HCM SAAS system administration/ Development, configuration set up, Report and Dashboard development, security, workflow and journeys to support Redwood conversion and maintenance across HCM modules
Oracle HCM Technical/Functional resource for Oracle HCM SAAS system administration work specific to configuration set up and maintenance, Report and Dashboard development, complex issue resolution, security enhancements, HDL and interface activities.  

Would be tasked with helping create new and make updates to existing set up/configurations and develop enhancements in Prod environment. Including working with functional and IT teams to asses and mitigate impact of upcoming patches and logging/working SRs to resolution with Internal business, technical and Oracle teams. And providing critical configuration and technical help to support migration to Redwood of implemented modules and support new module implementation when and where needed

Specific tasks :
Report enhancements to add subject area reports and make the existing reports available in report or dashboard format using RFT, OTBI, and BI tools and implementing Data Fusion analytics
Creating new journeys- specifically contextualized and guided to support and enhance transactional processes
Provide technical expertise to production enhancement activities related to Talent areas such as performance evaluations, touch points, goals and talent review and succession planning set up
Work with IT and functional teams to facilitate conversion from Responsive UI to Redwood for existing functionality and enhancements possible via this conversion. Including HCM, Talent Management, Compensation, Health and Safety, Help Desk/Knowledge Center, Case Management, Succession Planning
Assist with complex user issue resolution 
Work with functional and technical teams to address functional changes in system modules including ORC, Comp, HCM, Health and Safety, Case Management/help desk, Profiles, Learning etc.
Support, build and set up HDL and interfaces activities. This will be critical but not limited to for support in position workforce structures, job and position profiles.  

Skills:

Skill

Required / Desired

Amount

of Experience

 

Ability to create, edit, reports via RTF, BI, OTBI in Oracle HCM/Data Fusion analytics

Required

3

Years

 

Ability to create Dashboards - global and secured

Required

3

Years

 

set up and configuration of HCM modules - Core, Talent, compensation, Recruiting, Help Desk, Safety, ORC, learning

Required

3

Years

 

ability to create and maintain journeys including contextualized, guided and regular

Required

3

Years

 

familiarity with trouble shooting end user issues

Highly desired

3

Years

 

Experience with HR functional teams

Highly desired

3

Years

 

Ability to set up and trouble shoot transactional workflows

Required

3

Years

 

Experience with gathering functional user requirements and translating to deliverable

Highly desired

3

Years

 

creating testing scripts to support functional changes

Desired

 

 

 

Experience with creating automated integrations

Highly desired

 

 

 

Experience HDL loads

Required

 

 

 

Experience creating forms

Nice to have

 

 

Lokesh Kaveri

unread,
Mar 10, 2026, 11:01:08 AMMar 10
to

Hi,

 

Please find my direct client job requirement for your consideration.

 

Title:  TMA Administrator (Web TMA / CMMS Administrator)

Location:  Fayetteville, NC (Remote)

Duration :  12 Months

Client : State of North Carolina

Job Description:

TMA Administrator (Web TMA / CMMS Administrator)

Primary Purpose of the Position

The TMA Administrator provides enterprise-level administration, oversight, and optimization of Fayetteville State University’s Computer Maintenance Management System (CMMS), currently Web TMA. This position is responsible for maintaining system integrity, supporting facilities operations through data-driven reporting, enhancing workflow automation, and ensuring alignment with University policies, UNC System standards, and regulatory requirements.

The role serves as the central functional and technical liaison between Facilities Management, Information Technology Services, and other campus stakeholders to ensure CMMS performance, scalability, and operational excellence.

Primary Responsibilities

1. CMMS Administration & System Management

  • Administer and manage the University’s Computer Maintenance Management System (CMMS), including configuration, data integrity, and user access.
  • Execute and monitor established procedures for corrective, preventive, routine, and predictive maintenance plans.
  • Develop and refine workflows to improve efficiency and service delivery.
  • Expand CMMS capabilities to support additional departments as directed.
  • Maintain and update related policies, procedures, and documentation.
  • Implement industry best practices to ensure scalability, reliability, and performance optimization.

2. Reporting & Data Analytics

  • Create and distribute standard and custom reports including preventive maintenance compliance, work order tracking, backlog management, and asset lifecycle reporting.
  • Develop dashboards using Power BI or similar tools to support leadership decision-making.
  • Perform routine database reviews to ensure space inventory, asset records, and equipment documentation are current and accurate.
  • Support capital planning, asset replacement forecasting, and operational performance metrics through data analysis.

3. Workflow Optimization & Strategic Alignment

  • Analyze and enhance workflows within Facilities Management to improve service response times and operational efficiency.
  • Align CMMS functionality with FSU’s Strategic Plan and Enterprise Operations objectives.
  • Support compliance with regulatory, safety, and UNC System reporting requirements.
  • Participate in system upgrades, testing, validation, and implementation initiatives.

4. Technical Support & Integration

  • Serve as primary liaison between Facilities Management and Information Technology Services for CMMS integrations.
  • Support interfaces between WebTMA and related enterprise systems.
  • Research and evaluate software and hardware enhancements to support operational needs.
  • Provide just-in-time support for complex system or workflow issues.

5. Training & Customer Support

  • Develop training materials and user guides for CMMS users.
  • Deliver 1:1 and small group training sessions for Facilities staff and campus partners.
  • Provide regular communication and updates to service requestors.
  • Serve as backup support for work order intake processes when necessary.

Work Schedule

This position primarily works Monday through Friday, 8:00 a.m. – 5:00 p.m.

Minimum Qualifications

Education
Bachelor’s degree in Information Systems, Facilities Management, Business Administration, Engineering, or a related field; or an equivalent combination of education and experience.

Experience

  • Minimum 1–3 years of experience in software administration, database support, or application management.
  • Experience working with stakeholders to define business requirements and translate them into system solutions.
  • Demonstrated ability to work independently and manage multiple priorities.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

Preferred Qualifications

  • Experience administering Web TMA or other CMMS platforms in a higher education environment.
  • Working knowledge of building systems and facilities operations.
  • Experience with Power BI or similar data visualization tools.
  • Familiarity with capital planning systems, asset lifecycle management, or APPA best practices.
  • Ability to interpret construction documents and technical drawings.

Competencies

  • Analytical and data-driven decision-making
  • Service excellence and customer orientation
  • Cross-functional collaboration
  • Process improvement mindset
  • Strong organizational and project coordination skills

Skills:

Skill

Required / Desired

Amount

of Experience

 

Previous experience working with Web TMA

Required

1

Years

 

Experience in software administration, database support, or application management.

Required

1

Years

 

Experience working with stakeholders to define business requirements and translate them into system solutions.

Required

3

Years

 

Demonstrated ability to work independently and manage multiple priorities.

Required

3

Years

Lokesh Kaveri

unread,
Mar 11, 2026, 11:02:43 AMMar 11
to

Hi,

 

Please find my direct client job requirement for your consideration.

 

Title:  Oracle HCM Technical/Functional

Location:  Richmond, VA (Remote)

Duration :  12 Months

Lokesh Kaveri

unread,
Mar 16, 2026, 10:21:30 AM (10 days ago) Mar 16
to

Hi,

 

Please find my direct client job requirement for your consideration.

 

Title:  AWS Data Engineer / Database Migration Engineer

Location:  Richmond, VA (Hybrid)

Duration:  06 Months

Client: State of Virginia   

Job Description:

We are seeking a Database Administrator / Data Engineer with strong experience in migrating on-premises databases to AWS. The candidate will support data platform modernization by assisting with database migration, Python-based data processing, and building AWS data pipelines supporting applications using Amazon RDS and DynamoDB.

Responsible for supporting SQL Server/Cloud BAU operations. supports production stability and performance monitoring by building operational metrics and dashboards for database performance. Develop data quality and performance dashboards to monitor system efficiency and ensure reliable data for reporting and analytics.

The role requires hands-on experience in database migration, data modeling, and AWS data services.

Must Have Skills (Screening Required)

      1.    On-Prem SQL server to AWS and snowflake source Data Migration experience

      •     Experience migration/archiving databases from on-premises environments to AWS

      •     Experience with AWS Database Migration Service(DMS) or similar tools preferred

      2.    AWS Database Technologies

      •     Strong experience with:

      •     Amazon RDS

      •     DynamoDB

      3.    Python for Data Processing

      •     Experience developing Python scripts for data creation, transformation, and data loads

      4.    Data Pipeline Development

      •     Experience building AWS-based data pipelines

      •     Familiarity with services such as:

      •     S3, Glue, Lambda

      5.    Data Modeling

      •     Experience designing logical and physical data models

      •     Ability to support application teams with schema design

Preferred Skills

      •     Experience with AWS Schema Conversion Tool (SCT)and data migration service (DMS)

      •     Experience working with large datasets and ETL pipelines

      •     Knowledge of data lake architecture

      •     Experience with PostgreSQL, SQL Server, Dynamo Db

      •     Experience supporting application data environments

Experience Required

      •     5+ years in Database Administration, Data Engineering, or similar role

      •     3+ years of AWS and Snowflake experience

Responsibilities

      •     Support migration of on-prem databases to AWS

      •     Develop Python scripts for data generation and bulk loads

      •     Build and maintain AWS-based data pipelines

      •     Design and support data models

      •     Support application teams using RDS and DynamoDB

      •     Assist with data validation, migration testing, and performance tuning

Skill

Required / Desired

Amount

of Experience

 

On-Prem SQL server to AWS and snowflake source Data Migration experience

Required

5

Years

 

Experience migration/archiving databases from on-premises environments to AWS

Required

5

Years

 

Experience with Schema Conversion Tool (SCT) and AWS Database Migration Service (DMS) or similar tools preferred

Required

5

Years

 

Experience developing Python scripts for data creation, transformation, and data loads

Required

5

Years

 

Experience building AWS-based data pipelines using s3, Glue, Lambda

Required

5

Years

 

Experience supporting application data environments, Experience with PostgreSQL, SQL Server, Dynamo Db

Required

5

Years

 

Hands on experience in using AWS db services including S3, RDS, Postgres, DynamoDB, and Snowflake.

Required

5

Years

 

Core experience of configure data management practices on AWS using native services such as AWS Glue, AWS Data Zone, AWS Glue Data Catalog, API Gateway

Required

5

Years

 

Familiarity with version control using tools like Github, and AWS Code Pipeline

Required

5

Years

 

5+ years in Database Administration, Data Engineering, or similar role (AWS, Snowflake) and Sql server

Required

5

Years

Lokesh Kaveri

unread,
Mar 19, 2026, 10:47:17 AM (7 days ago) Mar 19
to

Hi,

 

Please find my direct client job requirement for your consideration.

 

Title:  Senior Scrum Master

Location:  Richmond, VA (Hybrid)

Duration:  12 Months

Client: State of Virginia   

Job Description:

The Scrum Master will operate as a Servant Leader and facilitator for 2-3 Agile teams, ensuring the effective implementation of Scrum and Kanban principles. The successful candidate will be a strong negotiator, have excellent logic and problem-solving skills and drive to make a difference. We need an individual that puts the team before themselves. They will be responsible for enforcing the rules of Scrum, removing impediments from their team, while promoting self-management and consistently driving a culture of continuous improvement.

Liaison & Communication

· Serve as liaison between technical and non-technical departments.

· Communicate with other management, developers, product owners and technical support specialists on product issues.

· Coach the team on best practices (maintaining a healthy backlog, develop high quality user stories, estimating and delivery)

Development

· Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.

· Track and communicate team velocity and sprint/release progress.

· Maintain process documentation.

· Ensure the team members are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.

Application Support

· Assist as needed with backlog maintenance and reviewing quality of user stories.

· Assist with internal and external communication, improving transparency, and radiating information.

· Assist with prioritization and resolution of defects / bugs.

Management

· Participate proactively in developing and maintaining team working agreement, standards, and tools.

· Develop and manage Team performance metrics, leverage to drive efficiencies in the process.

· Identify and remove impediments, prevents distractions.

· Facilitate discussion and conflict resolution.

· Empower the team to self-organize.

Position Requirements

Formal Education & Certification

· Four-year college diploma or university degree in computer systems design or computer science, and/or 10 years equivalent work experience.

· Must be a Certified Scrum Master,

· Scaled Agile (SAFe) experience and certification is a plus

 

Knowledge & Experience

· Scrum Master or Business Analyst experience is preferred.

· Understanding of agile software development methodologies, values, and procedures.

· Thorough understanding of the software development lifecycle.

· Understanding of organization’s development platform and languages.

· Ability to understand technical issues.

Personal Attributes

· Self-motivated and capable of managing multiple priorities and tasks as delegated.

· Team-player with the ability to work within a collaborative environment.

· Excellent interpersonal skills, ability to work with diverse personality types.

· Ability to coach the team to reach their highest potential.

· Creative and efficient in proposing solutions to complex, time-critical problems.

· Collaborative in driving decisions.

· Ability to deal with multiple projects and deadlines.

· Strong analytical and problem-solving skills with high attention to detail.

 

Skill

Required / Desired

Amount

of Experience

 

Four-year college diploma or university degree in computer systems design or computer science, and/or 10 years equivalent work experience.

Required

4

Years

 

· Must be a Certified Scrum Master,

Required

5

Years

 

· Scaled Agile (SAFe) experience and certification is a plus

Required

3

Years

 

· Scrum Master or Business Analyst experience is preferred.

Highly desired

4

Years

 

· Understanding of agile software development methodologies, values, and procedures.

Highly desired

4

Years

 

· Thorough understanding of the software development lifecycle.

Highly desired

4

Years

 

· Understanding of organization’s development platform and languages.

Highly desired

4

Years

 

· Ability to understand technical issues.

Highly desired

4

Years

 

· Self-motivated and capable of managing multiple priorities and tasks as delegated.

Required

4

Years

 

· Team-player with the ability to work within a collaborative environment.

Required

4

Years

 

· Excellent interpersonal skills, ability to work with diverse personality types.

Required

4

Years

 

· Ability to coach the team to reach their highest potential.

Required

4

Years

 

· Creative and efficient in proposing solutions to complex, time-critical problems.

Required

4

Years

 

· Collaborative in driving decisions.

Required

4

Years

 

· Ability to deal with multiple projects and deadlines.

Required

4

Years

 

· Strong analytical and problem-solving skills with high attention to detail.

Required

4

Years

Lokesh Kaveri

unread,
Mar 23, 2026, 11:52:28 AM (3 days ago) Mar 23
to

Hi,

 

Please find my direct client job requirement for your consideration.

 

Title:  Senior Business Analyst – SharePoint & ECM Solutions

Location:  Raleigh, NC (Remote)  

Duration:  12 Months                                                                                                                        

Client: State of North Carolina

Job Description:

The North Carolina Department of Transportation (NCDOT) is seeking a SharePoint Technical Specialist - Junior - ECM Solutions Designer for a 12-month contract engagement for the Engineering Application Services Department. This is not a development position and involves no coding. This person will be responsible for business analysis and solution design in support of NCDOT’s Preconstruction business processes that are valuable to NCDOT’s Transportation Life Cycle. The selected candidate will take ownership of requirements gathering, solution design, documentation, QA testing, communication, and training, while working closely with team members and stakeholders to ensure alignment and support throughout the process. This role requires advanced SharePoint solution design expertise, strong analytical skills, and comprehensive QA testing capabilities, including system-level, scenario-based, workflow, and edge-case validation. Candidates must be experienced in project definition, user story creation, documentation, process redesign, communication management, and quality control.

Key Responsibilities:
• Design SharePoint and web-based solutions that support Preconstruction business processes.
• Translate business and design requirements into detailed, actionable user stories.
• Prioritize, schedule, and deliver work independently with minimal supervision.
• Manage communication, dependencies, and project status across assigned initiatives.
• Document project and program deliverables.
• Create and maintain technical reference materials for the internal team.
• Collaborate with business partners to design and implement improved or reengineered processes.
• Perform rigorous QA testing, including system-level, workflow, scenario-based, and edge-case validation.
• Coordinate test validation and support deployment and implementation activities.
• Develop and deliver end-user training and corresponding training documentation.
• Prototype, refine, troubleshoot, and validate solutions with business users.
• Provide senior-level quality control across technical and functional deliverables.
• Mentor team members and provide subject matter expertise as needed.

Required Skills (8+ years):
• Extensive experience as a Business Analyst in enterprise-level environments.
• Proven senior-level experience designing SharePoint and web-based solutions.
• Demonstrated ability to work autonomously and drive tasks to completion with minimal oversight.
• Advanced expertise in SharePoint lists, libraries, content types, site structures, and web solutions.
• Strong background in comprehensive QA testing, including system-level, workflow, scenario-based, and edge-case validation.
• Experience designing, validating, and supporting web and workflow-based solutions.
• Strong analytical, conceptual thinking, and problem-solving abilities.
• Excellent written and verbal communication skills, with the ability to clearly convey technical and business concepts.
• Strong organizational and presentation skills.
• Advanced proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Proven experience evaluating business processes and performing business process re-engineering.
• Significant experience authoring structured, user‑focused documentation—including user guides, technical reference documents, and knowledge articles—in compliance with WCAG accessibility guidelines.
• Working knowledge of Agile methodologies and the Software Development Life Cycle (SDLC).
• Experience as a SharePoint Designer or SharePoint Site Owner.
• Experience using Azure DevOps or similar work management tools.

Preferred Skills:
• Knowledge of NCDOT Preconstruction business processes.
• Experience with Balsamiq Wireframes.
• Experience with Power BI.
• Experience working in ServiceNow.
• Experience working with Microsoft Copilot agents.

Skill

Required / Desired

Amount

of Experience

 

Experience as a Business Analyst

Required

8

Years

 

Extensive experience as a SharePoint Designer or SharePoint Site Owner

Required

8

Years

 

Experience with Team Foundation Server (TFS) or Azure DevOps tool suite

Required

8

Years

 

SharePoint experience designing, validating, and supporting web and workflow solutions, including custom lists, libraries, and content types

Required

8

Years

 

Strong background in comprehensive QA testing, including system-level, workflow, scenario-based, and edge-case validation

Required

8

Years

 

Strong analytical, conceptual thinking, and problem-solving abilities

Required

8

Years

 

Proven experience evaluating business processes and performing business process re-engineering

Required

8

Years

 

Demonstrated ability to work autonomously and drive tasks to completion with minimal oversight

Required

8

Years

 

Positive interpersonal skills

Required

8

Years

 

Excellent written and verbal communication skills, with the ability to clearly convey technical and business concepts

Required

8

Years

 

Advanced proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)

Required

8

Years

 

Strong organizational and presentation skills

Required

8

Years

 

Extensive experience creating user-focused documentation (guides, technical references, and knowledge articles) aligned with WCAG standards

Required

8

Years

 

Working knowledge of Agile and the Software Development Life Cycle (SDLC)

Required

8

Years

 

Working knowledge of NCDOT’s Preconstruction business process

Desired

3

Years

 

Understanding of NCDOT’s Transportation Life Cycle business process

Desired

3

Years

 

Experience with Balsamiq Wireframes

Desired

3

Years

 

Experience with Power BI and Power Applications

Desired

3

Years

 

Experience working in ServiceNow

Desired

3

Years

 

Experience working with Microsoft Copilot agents

Desired

3

Years

Lokesh Kaveri

unread,
Mar 25, 2026, 1:40:16 PM (yesterday) Mar 25
to

Hi,

 

Please find my direct client job requirement for your consideration.

 

Title:  Senior Configuration Manager

Location:  Richmond, VA (Hybrid)  

Duration:  12 Months

Client: State of Virginia   

Job Description:

VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. The Configuration Manager is responsible for establishing, governing, and continuously improving the Configuration Management process within the ITSM framework. This role ensures accuracy, integrity, and traceability of Configuration Items (CIs), enabling effective incident, change, problem, and asset management. The Configuration Manager maintains the CMDB (Configuration Management Database), enforces process compliance, and partners with technical teams to ensure reliable service delivery. This role is critical in ensuring that our configuration management processes are thorough, efficient, and aligned with ITIL best practices. This role will be responsible for collaborating across functional areas to maintain the integrity of our Configuration Management Database (CMDB), supporting change management, and driving continuous improvement across IT services. An ideal candidate will have extensive experience integrating and managing Azure resources within a third party CMDB.

Key Responsibilities

  • Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy.
  • Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
  • Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.
  • Define and enforce policies for configuration item (CI) identification, control, and reporting.
  • Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
  • Monitor and audit configuration data to ensure quality and reliability.
  • Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.
  • Provide leadership and guidance to IT teams on configuration management best practices.
  • Support IT governance, risk, and compliance initiatives.

Qualifications

  • ITIL Foundation certification (Intermediate or Expert level preferred).
  • Proven experience in Configuration Management within an ITIL environment.
  • Proven experience in Configuration Management within an Azure environment.
  • Strong knowledge of Ivanti Neurons for ITSM
  • Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management.
  • Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools.
  • Excellent analytical, problem-solving, and documentation skills.
  • Ability to work collaboratively across technical and business teams.
  • Strong communication and stakeholder management skills.

Preferred Skills

    • Experience with automation tools for configuration management.
    • Familiarity with cloud environments (Azure, AWS, GCP).
    • Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python).
    • Familiarity with audit and compliance frameworks
    • Knowledge of COV policies and standards.

Skill

Required / Desired

Amount

of Experience

 

Experience designing and implementing Configuration Management policies, systems, and monitoring programs for enterprise environments.

Required

8

Years

 

Familiarity with implementing a CMDB with a specific emphasis on integrating Azure resources to support Change and FinOps activities.

Required

8

Years

 

Strong knowledge of Ivanti Neurons for ITSM CMDB capabilities

Required

2

Years

 

ITIL Foundation Certification

Required

 

 

 

ITIL intermediate/expert level certification

Highly desired

 

 

 

Knowledge of COV policies and standards

Desired

 

 

Lokesh Kaveri

unread,
10:14 AM (7 hours ago) 10:14 AM
to

Hi,

 

Please find my direct client job requirement for your consideration.

 

Title:  Help desk Support 

Location:  Raleigh, NC (Hybrid)  

Duration:  12 Months                                                                                                                        

Client: State of North Carolina

Job Description:

Essential Duties and Responsibilities
• Provide Tier 2 support for social services staff encountering case-processing or workflow issues within the Salesforce-based PATH NC application
• Analyze user activity, case data, and system behavior to determine root causes of issues
• Guide users in resolving errors through data corrections or by following established process guidance
• Use ServiceNow to manage, document, and update all assigned support tickets
• Resolve complex issues escalated from Tier 1 and identify when escalation to Tier 3 is warranted
• Reference Jira to review system defects, enhancements, and items that may impact user workflows
• Use SharePoint to access and apply system documentation, job aids, and guidance materials
• Document all troubleshooting steps and resolutions clearly and consistently in ServiceNow
• Collaborate with Tier 3 teams and developers to identify recurring issues, system defects, or improvement opportunities
• Stay current on PATH NC processes, policy updates, and system changes
• Communicate professionally with county social services staff, supervisors, and managers across the state
• Follow established support procedures and contribute to process improvements

Required Knowledge, Skills, and Abilities
• Knowledge of application support environments and case-processing workflows
• Strong analytical and problem‑solving abilities
• Ability to interpret Salesforce system behavior and identify process-related issues
• Proficiency with ServiceNow or similar ticketing systems
• Ability to use SharePoint to locate and interpret documentation
• Strong written and verbal communication skills
• Ability to explain detailed steps clearly to users with varying technical backgrounds
• Experience reviewing or interpreting system defects or enhancements in Jira (preferred)
• Ability to prioritize and manage multiple tickets in a fast-paced support environment
• Ability to work independently while collaborating effectively with Tier 1, Tier 3, and development teams

Minimum Qualifications
• Associate degree plus experience or bachelor’s degree required
• Experience in customer service required; experience in application support, case processing, or related fields (preferred)
• Experience with ServiceNow & Salesforce-based applications (preferred)
• Experience supporting statewide systems or working with county & state child welfare agencies (preferred)

Work Environment
• Support is provided via phone and through the service portal in ServiceNow
• Frequent interaction with Tier 1 agents, Tier 3 teams, Business, development staff, and county & state child welfare users

Skill

Required / Desired

Amount

of Experience

 

Experience and knowledge of browser-based applications.

Required

3

Years

 

Experience working in a case processing (not hardware) help desk environment.

Required

3

Years

 

Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions.

Required

3

Years

 

Experience with ServiceNow & Salesforce-based applications

Desired

2

Years

 

Working knowledge of social services; specifically, Child Welfare

Desired

3

Years

 

Broad knowledge of the CWIS/PATH NC application and functionality.

Desired

3

Years
Reply all
Reply to author
Forward
0 new messages