Hiring for Genesys Cloud IVR (QA)
Abhinav Mohanty
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Role: Genesys Cloud IVR (QA)
Location: Charlotte or Detroit (Hybrid)
1 Year contract
ANY VISA
Job
Description:
This requisition requires the candidate to complete a coding assignment.
Top 3 Hard Skills: Python Mobile testing (e.g. Appium) IVR systems
Responsibilities
Help create a culture that motivates teams to ensure zero defects
into production.
Work across teams to understand enterprise quality requirements and ensure
adoption of core processes and standards.
Implement the shift-left test strategy as the organization rearchitects our
technology platform.
Leverage market-leading automation frameworks and tools across all levels of
testing that integrate in the automated CI/CD pipelines.
Participate in product design reviews ensuring quality practices are baked into
the software development and deployment life cycle.
Work with internal teams to document test environment and test data management
container strategies and provisioning for the different types of testing
activities.
Comprehend and decompose user stories/requirements to identify what tests need
to be created and automated across all levels of testing.
Collaborate with QA Engineers to develop effective strategies and test plans.
Qualifications
6+ years of experience in test automation engineering with API based
testing.
Preferred BS/MS in Computer Science, Engineering, or related subject.
Required Experience:
Proficiency writing code in one of the following languages: Python,
JavaScript, TypeScript
Working knowledge of IVR focused test automation tools such as:
Cyara Velocity
Automating API testing and extensive knowledge of creating and leveraging
mocks, stubs, and virtual services to fulfill test automation requirements
using one of the following approaches:
Requests (Python)
Axios (JS/TS)
Extensive knowledge working with API requests and responses, traversing complex
JSON tree data structures.
Domain knowledge on IVR (Contact Center) applications such as:
Genesys Cloud – Interactive Voice Response (IVR) system
Must demonstrate understanding of AI topics in the context of IVR technology
LLMs
Classification models
Voice to text transcription models
Preferred Experience with:
Familiarity with Agile Frameworks and regression testing.
Working experience in API testing and SQL queries.
Experience in Quality Assurance Life Cycle (QALC) and Test Management aspects
such as developing test strategies, defect reports, defect tracking,
traceability matrices using Jira.
Experience with Test Management Tools:
qTest
Continuous integration / continuous delivery (CI/CD) supporting technologies:
GIT, Git Lab, Docker
Financial services technology/ consumer banking testing experience
Experience in Cyara Automation.
Automating tests for the full solution stack (unit, business logic, contract,
usability, functional, performance).
Extensive knowledge of:
White Box Testing practices.
Software Engineering best practices for the full software development life
cycle, including coding standards, code reviews, source control, build and
release processes, continuous integration, and continuous deployment concepts
(CI & CD), and test suite development and maintenance.
Must be able to provide hands-on training for existing testers in writing and
using automation scripts and ensuring best practices are followed.
Should have good experience with both manual and automated testing, preferably
in the IVR space.
Possesses a deep understanding of shift-left test practices and techniques
along with the frameworks, and tools that support it.
Strong written and verbal communication skills.
Enthusiastic and energetic with an inherent curiosity to break code.
Interview (each stage is a filtering process): - Technical assessment - 1
hour interview - 2nd interview (potentially)