Production Support Lead - Alpharetta, GA (Onsite)

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Sid K

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Apr 17, 2026, 2:00:08 PM (18 hours ago) Apr 17

Hi Folks,

My client is looking for Production Support Lead for 12 Month Contract role based in Alpharetta, GA

Position: Production Support Lead

Location: Alpharetta, GA

Duration: 12 Month Contract

POSITION GENERAL DUTIES AND TASKS :

Roles and Responsibilities:

• 8+ years of experience in L2/L3 production support on scope of applications from UPS Customer Solutions, including Intelligent Reverse Logistics, Intelligent Data Management, Intelligent Analytics, Intelligent Delivery History, Intelligent Inbound and Custom Solutions etc..

• 8+ years of experience in Troubleshoot, collaborating with required team till provides the fixes on the issues on scope of applications

• 8+ years of experience in Represent the scrum calls and handover call from support end

• 8+ years of experience in Lead any customer escalations on their issue till the resolution

• Attend calls with UPS stakeholders as and when required

• Reviewing all high severity/ priority / critical/ escalations tickets and act accordingly

• Lead offshore calls and assist/ clarify offshore team members on their tickets

• 8+ years of experience in Attend escalation tickets, if needed, lead call with customer, understand requirements and fulfill the request.

• 8+ years of experience in Debug Stored Procs, Access DB / SQL code to identify failure points. Correct code, test, and perform handovers to DB / Application team to resolve issues.

• Attending deployment calls with respective stakeholders

• Creating SSRS reports as per customer requirements (on demand basis)

• Monitoring different alerts related to application, SQL jobs, Services, Tasks, Events, Servers, etc and taking corrective action