Hiring Network Operations Centre (NOC) Support Engineer
Abhinav Mohanty
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Role: Network Operations Centre (NOC) Support Engineer
Location: Seattle, WA (Hybrid)
Job Description:
Network & Infrastructure Monitoring
· Monitor network performance, including bandwidth utilization and device uptime
· Respond to network-related alerts and outages using tools like SolarWinds
· Troubleshoot connectivity issues, VPN tunnels, link degradation, or port errors
· Escalate complex issues with detailed diagnostics to network engineers
· Assist with routing/switching troubleshooting, including basic VLAN and trunk diagnostics
Software, Scripting & Tooling
· Develop and maintain scripts to automate common tasks (e.g., health checks, remediation actions, alert validation)
· Use scripting to enhance troubleshooting, generate reports, and streamline operational workflows
· Configure and tune monitoring platforms to ensure meaningful alerts and actionable metrics
· Contribute to internal documentation (e.g., Standard Operating Procedures (SOPs), KBs, and other technical references)
Major Incident Response & Coordination
· Participate in and lead Major Incident bridges using Blackrock3 IMS roles (e.g., Scribe, Liaison, IC)
· Drive rapid triage and service restoration under high-pressure, high-stakes conditions
· Coordinate cross-functional response teams (infra, apps, vendors)
· Provide real-time communications to leadership, stakeholders, and internal IT teams
· Conduct post-incident reviews to capture root causes and preventive actions
· Contribute to timeline notes, flag critical events for RCA and follow-up
· Leverage ITIL-aligned practices during incident, change, and problem workflows
· Participate in a 24x7x365 on-site operations environment, including nights/weekends/holidays
· Prioritize service uptime, customer impact, and post-incident learning
· Operate as a bridge between engineering teams and business stakeholders
Required Skills
· Intermediate knowledge of Windows and Linux server administration
· VMware hypervisor experience (ESXi)
· Understanding of patch cycles, upgrade paths, and service restart processes
· Experience with remote session tools (RDP, SSH, IPMI, etc.)
· Working knowledge of TCP/IP, DNS, DHCP, and common routing protocols
· Familiarity with SNMP-based network monitoring tools (e.g., SolarWinds, Intermapper)
· Ability to interpret switch/router logs and CLI output
Minimum Qualifications
Education and Experience
· Bachelor’s degree in computer science, Information Technology, or related field or equivalent experience, or a combination of both education and experience.
Preferred Licenses or Certifications
· LPI / Linux+ (strongly preferred)
· Azure Fundamentals (a plus)
· CCNA or JNCIA (highly desired)
· CCISP or equivalent (a plus)
· Automation-related coursework or practical portfolio
· DevOps bootcamp or scripting certificate (optional but beneficial)
Preferred Knowledge and Skills
· Understanding of network protocols (TCP/IP, BGP, OSPF, MPLS, VPN, DNS, etc.).
· Familiarity with data center, cloud (AWS, Azure, GCP), and hybrid infrastructure environments.
· Experience with NOC tools such as SolarWinds, Splunk, ServiceNow, Nagios, LogicMonitor, or equivalent.
· Knowledge of ITIL, Blackrock 3 IMS, automation (Python, Ansible, PowerShell), and monitoring frameworks (SNMP, NetFlow, etc.).
· Exposure to Blackrock3 or FEMA ICS frameworks
· ITIL Foundations (preferred but not required)
· Previous participation in Sev1/Sev2 coordination or on-call rotation
Physical Demands / Work Environment
· Work is performed in a standard office environment.
· Participate in 24x7x365 operational coverage, including shift rotations and on-call support