Eset Security Pro

[Jacquelyne Betance]

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Since few days ago i've noticed that option for Banking Protection slows down the browsers and make them lagged. It takes very long to open a tab, sometimes more than a 2-3 seconds, and make my browsers be lagged. It happens on every tab, not only on those that are edited as payment websites in options.

You've mentioned that Banking and payment protection is slowing down the browser, however, at the same time you wrote that disabling web access settings made a difference. If so, then Banking and payment protection is not the culprit and disabling this setting has no effect on the issue, does it?

As i said, i've noticed it started to happen few days ago, i don't know if there was an update from ESET for this option. I know only that Chrome and Firefox got updated, and then it start to happen. My PC is strong enough to run even newest games with no problem, but with this option enabled it cannot even run simple browser with few tabs

Something is worng with this option for sure, it started to happen after the new Chrome and Firefox updates few days ago. Obviously ESET needs a fix to adopt new changes in the browsers code. It's not so noted in Firefox as in Chrome. In Chrome it literally stops/freezes for few seconds when changing tabs. I am talking about the sites that are not in a payment range, so the banking does not need to be enabled (like paypal or some banking sites).

Please carry on as follows:

- reboot the machine

- enable advanced operating system logging under Tools -> Diagnostics in the advanced setup

- reproduce the issue

- disable logging

- collect logs with ESET Log Collector

If the generated archive is too big to upload it here, upload it to a file sharing service and drop me a message with a download link.

I'm also experiencing a similar issue. For the past couple of days Firefox has become really laggy...especially noticable when starting the browser. Disabling banking protection seemed to fix it for me. I may try reinstalling EIS in the weekend to see if that improves things.

I've been having similar-sounding problems in the browsers I use (Firefox and Chrome) since late March. Originally thought my computer itself was going bad, until on a hunch I uninstalled ESET and found my browser problems all vanished. Reinstalled ESET and my browser problems returned.

Yes, please provide ELC logs. Before collecting them, enable advanced logging under Help and support -> Technical support, then launch a browser and reproduce the issue. Next stop logging, collect logs and upload the generated archive here along with a description of the issue that you have reproduced.

I'm confused by log collecting. There are what look like to entirely separate log collection facilities, one described at -how-do-i-use-eset-log-collector, and the other in ESET Internet Security under Help and Support -> Technical Support.

On top of that, ESET Log Collector has the one button "Collect". I can press that button, but then if I press "Cancel", the ESET Log Collector erases its log file. There's no manual way to stop log collecting as far as I can tell.

First you need to generate advanced logs from time when the issue occurs. To enable advanced logging, navigate to Help and support -> Technical support and toggle the appropriate option. Next reproduce the issue and then disable logging.

On the first attempt, not only did I start Firefox and log a note to this thread, I also went to python.org and downloaded the pdf for the latest version of python, and the zip file was smaller than on the second attempt.

OK, I followed your instructions.

I started up Google Chrome, typed in a search phrase into Google Search, and did a search.

The letters in the phrase appeared very slowly, but the search results appeared very quickly once the browser responded to my request to submit the search.

This time, I started up Google Chrome, right-clicked the Google Search page, selected "Save As", and saved that web page to disk. The Windows save as dialog took forever to appear, I wondered if it would ever appear.

Would it be possible to temporarily uninstall the touchpad software? According to the logs, it attempts to inject C:\Program Files\GlidePoint\glidehok.dll into the secured browser. I'd like to rule out the possibility that the issue is caused by blocking the injection since the dll is untrusted.

I uninstalled it, rebooted, and my browser issues are fixed! I'm shocked, because I have used that touchpad software for years, ever since I purchased this computer. These browser issues, which are less than a month old, also vanish when I uninstall ESET and Microsoft Defender takes over. Where do we go from here?

I've used ESET for years, played these games with it previously. But this last month, it refuses to let them connect. The only way I've been able to run either is to disable the firewall the entire time I play, and that's not a good solution. That also tells me though, that ESET is definitely the problem.

Every other thread I've seen on this topic ends with "delete all the existing rules and put it into interactive mode"

but that has not worked for me. Interactive mode is how I normally leave the firewall, and it works for everything else, but I am never getting the pop-up for these. I've even tried a trick I've learnt with some other programs, which is to disable for 10 minutes, run the application and then wait for ESET to 'discover' it when it turns back on. But in these cases it just shuts down all communication at that point. Which in WoW kicks me off, and in Hearthstone crashes the application completely.

I've been trying to manually configure both applications. First allowing all, then specifically allowing the ports indicated on -proxy-router-and-port-configurationbut I'm not getting anywhere with that either. It's possible I'm setting it up wrong, because I have no idea what I'm doing there.

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