Fwd: Fw: Fwd: ADUAN PESAKIT MELALUI EMEL DR.HAIRI

[srcpkmr]

---------- Forwarded message ----------
From: MOHAMAD ZULKIPLI OTHMAN <drzul...@yahoo.com>
Date: Fri, Feb 8, 2013 at 3:55 PM
Subject: Fw: Fwd: ADUAN PESAKIT MELALUI EMEL DR.HAIRI
To: "src...@gmail.com" <src...@gmail.com>

Subject: Fwd: ADUAN PESAKIT MELALUI EMEL DR.HAIRI
 

Salam,

Untuk makluman tuan / puan.
Sila ambil initiative untuk mengetahui perkhidmatan E-MASS & Oratis supaya kes ini tidak berulang lagi.
Sekian, terima kasih.

Wong Lai Yan
PF U44
KK Maharani
PKD Muar


----- Forwarded message from farm...@johr.moh.gov.my -----
    Date: Fri, 08 Feb 2013 07:59:46 +0800
    From: Staff Farmasi <farm...@johr.moh.gov.my>
Reply-To: Staff Farmasi <farm...@johr.moh.gov.my>
Subject: ADUAN PESAKIT MELALUI EMEL DR.HAIRI
      To: hospjohor <farmasijb...@johr.moh.gov.my>, pkdjohor <farmasijb...@johr.moh.gov.my>
      Cc: kpfhospjohor <farmasijb-k...@johr.moh.gov.my>, pfkesihatjoh <farmasijb-p...@johr.moh.gov.my>

salam sejahtera,

tuan/puan dilampirkan aduan pesakit yang diemel ke dr. hairi.

utk tindakan: penyiasatan dan maklumbalas perlu dibuat kepada Puan Rosidah bagi Hospital Pontian & Hospital Sultanah Aminah sebelum hari Rabu, 13hb February 2013.

bagi Hospital/ PKD yang tidak terlibat: sila ambil tindakan agar kes ini tidak berulang kembali.


sekian untuk makluman,

Raudhatun Sa'adiah Ithnin
Penolong Pengarah U41
(Amalan & Perkembangan Farmasi)
Bahagian Perkhidmatan Farmasi
Jabatan Kesihatan Negeri Johor
Suite 10-02, tingkat 10,
Menara MSC Cyberport,
No.5, Jalan Meldrum,
80300 Johor Bahru.
Tel:07-2272800 begin_of_the_skype_highlighting            07-2272800      end_of_the_skype_highlighting
Fax:07-2236146
E-mail:raud...@johr.moh.gov.my





----- Forwarded message from rosi...@johr.moh.gov.my -----
    Date: Fri, 08 Feb 2013 07:36:18 +0800
    From: Rosidah binti Md Din <rosi...@johr.moh.gov.my>
Reply-To: Rosidah binti Md Din <rosi...@johr.moh.gov.my>
Subject: Fwd: Re: Feedback and Complaint
      To: Staff Farmasi <farm...@johr.moh.gov.my>

Salam Raudhah

Utk tindakan. TQ

Rosidah binti Md. Din
Timbalan Pengarah Kesihatan Negeri
Bahagian Perkhidmatan Farmasi
Jabatan Kesihatan Negeri Johor
Suite 10-02, Tingkat 10
Menara MSC Cyberport
Jalan Bukit Meldrum
80300 Johor Bahru
Tel : 07-2272800/2272801
Fax : 07-2236146


----- Forwarded message from khair...@moh.gov.my -----
    Date: Wed, 6 Feb 2013 23:41:02 +0800
    From: Mohd Khairi <khair...@moh.gov.my>
Reply-To: Mohd Khairi <khair...@moh.gov.my>
Subject: Re: Feedback and Complaint
      To: Liang Goh <lian...@hotmail.com>
      Cc: rosidah Md <rosi...@johr.moh.gov.my>, Dr Izam TPK <dri...@moh.gov.my>

Dear Cikgu Goh Pay Tang

Thank you for your email. I'm sorry that you and your wife was inconvenienced by our Dr Noor Saadah's ignorance  on facilities provided by the government to pensioners. We will continue to educate our doctors on this matter. Your feedback on our services is most welcomed as it will help improve it. Thank you and wishing you and your family a Happy Chinese New Year.

Yours sincerely

Khairi

Sent from my iPad

On Feb 6, 2013, at 12:08 PM, Liang Goh <lian...@hotmail.com> wrote:

>
> Dear Dr Khairi,
>
> I forgot to mention that I did complain to Dr Mas, Pakar Orthopedic about this Dr Noor Saadah yesterday. Dr Mas was also in Pontian to see Ortho patients.
> He told me that he will advice her. This name, Dr Noor Saadah was given to me by the staff of Klinik Pakar, Pontian. They are not sure if the name is correct.
> Dr Mas would surely know.   
>
> Thanks again.
>
> Chegu Goh Pay Tang
> 0127920799
>
> From: lian...@hotmail.com
> To: khair...@moh.gov.my
> Subject: Feedback and Complaint
> Date: Wed, 6 Feb 2013 11:42:18 +0800
>
>
> Dear Dr Khairi,
>
> Greetings from Mr Goh of Pontian. I am a retired teacher. I faced some problems that requires your good office
> to put right.
>
> 1. Yesterday my wife, a retired teacher, was seen by an Orthopedic MO at the Klinik Pakar, Pontian. The MO diagnosed her as suffering from
>     Osteoarthritis and asked her to buy Glucosamine from a private pharmacy since the hospital do not supply this drug. My wife told the MO
>     that she heard that Viatril-S is more effective and can be supplied by an outside government contractor. The MO said she has never heard
>     of this drug. After my wife came home I decided to go myself to see the MO to request that Oratis supply this drug. The first MO, being very
>     junior, consulted the more senior MO sitting opposite her. The more senior MO, a Dr Noor Saadah, gave me 3 wrong informations. She
>     said you must register with JPA first. Then she said you buy first then claim later, then she said Oratis services is not available in Pontian.
>     Not satisfied I saw Dr Zainal b Yaacub. He was very helpful. He contacted Pn Junita, the pharmacist to help me. Pn Junita was also very helpful.
>     After contacting Oratis, all ended well. The Borong Perubatan 1/09 is so simple but I had to take 2 hours to get it done.
>     (i) Why did Dr Noor Saadah gave me the run around and supplied me with wrong info? She is an experienced MO from HSAJB.
>     (ii) Is it a general instruction to doctors to advice retirees to buy their own medication, though the government supplies them through Oratis?
>     (iii) Dr Noor Saadah did not bring her official stamp and used a Pegawai Perubatan, Hospital Pontian to chop against her name, upside down.
>           This morning I went to the Pakar Klinik to get her full name and the staff said that they are not sure what her name is because she often
>           forget to bring her stamp with her. Yesterday another retiree went to see her to sign some forms and the retiree complained to me that she
>           forgot to bring her stamp and thus giving him unnecessary inconvenience, a retired senior citizen.
>
> 2. My wife was referred to the Urology Klinik HSAJB, from Pontian Health Klinik for suspected kidney stone. On Monday, 4th February, she was seen by
>    an Uro MO. The MO asked my wife to get an appointment to do an ultra-sound and then to come back to the Uro Klinik to get an appointment to see
>    the Uro doctor on the same date as the ultrasound appointment. The ultrasound waiting time is 6 months. That means my wife can only be diagnosed 6
>    months from now. Not satisfied, I requested the URO MO to request the radiology department for an earlier date. The MO told me that that is the
>    waiting time. If we cannot wait then we have to 'do it outside'. I requested to see the Pakar and was told that the Pakars come to the klinik only on
>    Tuesday mornings. On klinik days, without any Pakar, who are the MOs going to consult on a difficult case? Most fortunately the ultrasound man in
>    charge at the appointment counter helped me speak to the radiologist to get an appointment for 26th Feb. Is 6 months too long to wait for a diagnosis?
>    I understand that only 'emergency' patient get faster treatment.
>
> Lastly, Dr Khairi, please help to improve the health services provided. Can it be expected that doctors, without being requested, arrange for
> medication to be supplied through Oratis if all conditions are satisfied. Dr Noor Saadah, in fact tries to prevent us retirees from receiving what
> we are entitled to or is she personally selecting and choosing who is entitled?             
>
> Thank you very much, Dr Khairi.
>
> Warmest regards,
>
> Goh Pay Tang
> Retired teacher, Pontian.
>   


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--
SRC Team

Pejabat Kesihatan Muar

Johor DT