Issue with Rate Import and Display in Vendor Rates

[vyovox]

Hi Team,

When attempting to import the rate file, the system appears to accept the file without any errors. However, After successfully uploading the rate file to the system, the rates are not visible or accessible in the vendor rates section.

Could you please let me know what should be the issue?

The imported file is in .csv format.

Thank you,

[Pradeep Patidar]

Hello, 

Could you please check the Import log? Are the rates uploaded successfully?

Also, please remove all the filters from the "SHOW" dropdown list.

[vyovox]

Hello Pradeep,

I have reuploaded the rates and still, the rates are not visible under the rate table. I have attached a few screenshots for your reference.

Please note that I get the successfully loaded popup.

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[Pradeep Patidar]

Hello, 

Your rate import is not completed yet,  the status of the import under the import log clearly shows the import is in "initial" stage.

It should be  "Success".

and If your all imports are stuck at the Initial stage then you need to restart the dnl_softswitch.

you can use the systemctl restart dnl_softswitch command to restart the same.

[vyovox]

Hello Pradeep,

I'm still facing the same problem while loading rates, also the sheet it stuck at the initial stage.

On Thu, Nov 30, 2023 at 2:37 AM vyovox <vyov...@gmail.com> wrote:

Hello Pradeep,

As per your request, I did a softswitch restart, also uploaded a new rate sheet again but still stuck at the Initial stage.

To view this discussion on the web visit https://groups.google.com/d/msgid/dnl-class4-user/b881dbf8-e526-4cb8-aeb5-d2924913a5a0n%40googlegroups.com.

[Pradeep Patidar]

Hello, 

Could you please share your SSH Credentials and PORT?

Also please share the switch login credentials, so we can check the issue on your directly 

Regards,

DNL Support