Fail-over Rule Not Working !!!

[Sahbeni Mourad]

Hello,

Despite increasing the PDD timeout to 60,000 on the outgoing line, call transfer to another trunk never occurs when there's an error on the first trunk, no matter what we do.

We've added rules to both the incoming and outgoing lines, without success.
Does anyone have any idea how this option works?

[Anne Kwong]

Hi
Pls check your egress side sip trace and see what egress is returning.
Then you also should check the default action for that 4xx/5xx.

thanks,
Anne

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[Sahbeni Mourad]

hello Anne this is what i make on egress and also the error receive from the vendor

[Sahbeni Mourad]

When I make a call and the outgoing trunk has a problem, instead of routing the call to another trunk, I get this error: (All egress not confirmed)

[Anne Kwong]

Hi Sabheni

I don't understand you and you are not giving me pcap also. 

You can join our Discord and we can chat about it. 

https://discord.gg/5bg3tWvx

Thanks,

Anne

To view this discussion visit https://groups.google.com/d/msgid/dnl-class4-user/5297ec2c-9740-428b-bf10-3aff2be03de7n%40googlegroups.com.

[Sahbeni Mourad]

hello, i just answered on Discord and when i want to get pcap i have error ( pcap not found )