fail to register on sip phone

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commune solution

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Oct 29, 2023, 2:05:02 AM10/29/23
to dnl-class4-user
hi , 
we are fail to registered on sip phone. kindly help to resolve this issue 

Anne Kwong

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Oct 29, 2023, 2:47:17 AM10/29/23
to commune solution, dnl-class4-user

On Sun, Oct 29, 2023 at 2:05 PM commune solution <commune...@gmail.com> wrote:
hi , 
we are fail to registered on sip phone. kindly help to resolve this issue 

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commune solution

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Oct 29, 2023, 3:56:10 AM10/29/23
to dnl-class4-user
all done. still same issue 

Anne Kwong

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Oct 29, 2023, 5:17:26 AM10/29/23
to commune solution, dnl-class4-user
can you show your sngrep result ?


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commune solution

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Oct 29, 2023, 5:33:35 AM10/29/23
to dnl-class4-user
attached screenshot
Screenshot 2023-10-29 at 11.09.25 AM.png

Anne Kwong

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Oct 29, 2023, 5:37:30 AM10/29/23
to commune solution, dnl-class4-user
I asked for "SNGREP"

commune solution

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Oct 29, 2023, 5:37:56 AM10/29/23
to dnl-class4-user
sngrep or Live Call page
Screenshot 2023-10-29 at 2.37.09 PM.png

Anne Kwong

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Oct 30, 2023, 7:03:44 PM10/30/23
to commune solution, dnl-class4-user
Hi 

Please install the live call module with: yum -y install dnl_live_monitor

Please check to see if incoming sip packet is blocked or not.

thanks,
Anne

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Pradeep Patidar

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Nov 3, 2023, 4:36:16 PM11/3/23
to dnl-class4-user
Hello, 

We recommend you to please do yum remove dnl_live_monitor, yum clean expire-cache, yum install dnl_live_monitor 

It should work then

Thanks and Regards
DNL Support

Dariel Garcia

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Nov 3, 2023, 4:40:24 PM11/3/23
to Pradeep Patidar, dnl-class4-user
Thank you
I'll try it out and let you know how it goes

Dariel A. Garcia

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Dariel Garcia

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Nov 4, 2023, 6:35:38 AM11/4/23
to Pradeep Patidar, dnl-class4-user
Sorry, I thought it was my case.

Dariel A. Garcia
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