How to run django-helpdesk in visual studio code or ubuntu 20.04

[Azharul Islam Somon]

I clone the the https://github.com/django-helpdesk/django-helpdesk and install all the requirement, but i am not understanding the way to run in my local environment. I am getting this type of output, how to run?

Thanks in advance.

[Kasper Laudrup]

Have you considered trying to follow the instructions on the frontpage
of the repository you have cloned?

It is very clearly written in the README.

Kind regards,

Kasper Laudrup

[Azharul Islam Somon]

I have successfully run on my local matching. I start installing with "pip install django-helpdesk " and followed rest of the step and from https://django-helpdesk.readthedocs.io/en/0.2.x/install.html but there is one error for "

step 5 : Inside your MEDIA_ROOT folder, inside the helpdesk folder, is a folder called attachments. Ensure your web server software can write to this folder - something like this should do the trick:

chown www-data:www-data attachments/
chmod 700 attachments

" 

In my project there have no file name attachments And i am getting runtime permission error. I have added the error screenshot.





Note: There is no file as name attachments for this reason i am not able to give permission.


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[Kasper Laudrup]

On 13/03/2021 06.22, Azharul Islam Somon wrote:
> I have successfully run on my local matching. I start installing with
> "|pip install django-helpdesk| " and followed rest of the step and from
> https://django-helpdesk.readthedocs.io/en/0.2.x/install.html
> <https://django-helpdesk.readthedocs.io/en/0.2.x/install.html> but there
> is one error for "
>
> step 5 : Inside your |MEDIA_ROOT| folder, inside the |helpdesk| folder,

> is a folder called |attachments|. Ensure your web server software can

> write to this folder - something like this should do the trick:
>
> chown www-data:www-data attachments/
> chmod 700 attachments
>
> " 
> In my project there have no file name |attachments And i am getting
> runtime permission error. I have added the error screenshot.
> |
> |
> |
> |Note: There is no file as name attachments for this reason i am not
> able to give permission.
> |
>

It looks like you have configured your MEDIA_ROOT to point to
STATIC_ROOT or something like that. Either in your own Django
application or in the configuration of django-helpdesk.

STATIC_ROOT is not supposed to be writable, so that's why you get the error.

Ensure that you have configured your MEDIA_ROOT correctly and that
should most likely fix the issue.

Kind regards,

Kasper Laudrup

[Azharul Islam Somon]

Thank you for your reply. I have set up my MEDIA_ROOT as like : MEDIA_ROOT = os.path.join(BASE_DIR,'/static/images')

What should I change, please? 

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[Kasper Laudrup]

On 13/03/2021 13.16, Azharul Islam Somon wrote:
> Thank you for your reply. I have set up my MEDIA_ROOT as like :
> MEDIA_ROOT = os.path.join(BASE_DIR,'/static/images')
>
> What should I change, please? 
>

That's up to you to decide, but you don't want it to be the same path as
your static files.

This might help:

https://overiq.com/django-1-10/handling-media-files-in-django/

But there's tons of other documentation on how to handle static files
and media files in Django as well including the official documentation.

I suggest you read up a bit on that to understand what's going on.

Kind regards,

Kasper Laudrup

[Azharul Islam Somon]

Ok ,

Thank you so much.

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